Customer Service Representative

Groupe Rossignol; Park City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Groupe Rossignol in Park City, UT is seeking a customer service professional to support dealers, consumers, and sales agencies by applying in-depth knowledge of products and programs.

You will handle inquiries by phone and email, quote prices, track orders, process returns, and liaise between customers and internal teams to keep information accurate and timely.

This role requires strong time management, a customer‑oriented approach, and the ability to learn our systems quickly.

Qualifications

• Time management to juggle priorities
• Ability to learn and navigate proprietary systems
• Strong customer orientation and service focus

Responsibilities

• Communicate with customers by phone and email to provide product, terms, and delivery information; quote prices
• Initiate and investigate order queries, billing, miss-ships; provide tracking information
• Handle customer requests and prepare correspondence for customers
• Act as liaison between the public and industry stakeholders
• Support dealers, sales agencies, and managers with timely order-status information and problem alerts
• Attend product clinics and stay updated on technical information
• Maintain customer files and handle special projects as needed
• Process customer returns per policy and procedure
• Handle credit card authorization and communicate order releases to the credit team
• Assist with reception desk and miscellaneous duties as required

Skills

Time management

Customer orientation

System navigation

Job description

General Purpose:

This position primary responsibility is to provide customer service to our dealers/consumers and sales agencies, by utilizing in-depth knowledge of company products and sales programs.

Key responsibilities:

• Communicate with our customers by telephone and utilizing email to provide information about product, terms and deliveries. Compute and quote prices.


• Responsible for initiating and investigating order queries, billing, miss-ships and provide tracking information.


• Handle customer requests and prepare various correspondences for customers.


• Serve in a capacity as company liaison between the general public and industry professionals.


• Supports the dealers, sales agencies and sales managers by providing timely and accurate information of customer order status and informing them of potential problems related to their accounts.


• Attend all product clinics offered by the company and keep updated on the latest technical information.


• General customer file maintenance, customer correspondence and special projects may be assigned as needed.


• Process customer returns per established department policies and procedures.


• Credit card authorization processing and communicating order release to the credit team.


• Miscellaneous tasks and duties as required, including helping to staff our reception desk.

Qualifications:

• Time Management: the ability to organize and manage multiple priorities.


• Capable of efficiently learning and navigating proprietary systems.


• Strong customer orientation.