Customer Service Representative

Beneficial Talent Source; Davenport (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Beneficial Talent Source in Davenport, IA seeks a customer service professional to provide exceptional service, enter orders accurately, and support internal teams. The role requires helping customers via phone and email, navigating portals, and resolving issues promptly.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• 1+ years of experience in Customer Service.
• Effective verbal and written communication skills.
• Ability to prioritize and manage multiple assignments.
• Organized with attention to detail.
• Able to handle deadlines in a timely manner.

Responsibilities

• Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service.
• Operate our computer-based systems to enter order entries quickly and accurately.
• Navigate 3rd party, vendor, customer portals and databases.
• Respond to high-volume emails accurately and professionally.
• Collaborate with Purchasing, Accounting, returns and warehouse staff.
• Work closely with vendor partners to resolve order and product issues.
• Solve customer problems and find the best possible solutions.
• Communicate professionally on the telephones with many customers and sales representatives.
• Maintain customer relations through timely services.
• Assist Incentive’s Sales Team with various account management activities.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Attention to detail

Time management

Reliability

Email professionalism

Tools

Microsoft Office

Job description

• Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service.
• Operate our computer-based systems to enter order entries quickly and accurately.
• Navigate 3 rd party, vendor, customer portals and databases.
• Respond to high-volume emails accurately and professionally
• Collaborate with Purchasing, Accounting, returns and warehouse staff.
• Work closely with vendor partners to resolve order and product issues.
• Solve customer problems and find the best possible solutions.
• Communicate professionally on the telephones with many customers and sales representatives.
• Maintain customer relations through timely services.
• Assist Incentive’s Sales Team with various account management activities.

QUALIFICATIONS:

• Proficient in Microsoft Office Products
• 1+ years’ experience in Customer Service
• Knowledgeable with composing emails to customers professionally
• Organized with attention to detail
• Able to handle deadlines in a timely manner
• Ability to work within a team
• Demonstrates the ability to take initiative and problem solve
• Reliable attendance and work history
• Effective verbal and written communication skills
• Ability to prioritize and manage multiple assignments