Customer Care Representative

Action Industries, Ltd.; Strongsville (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Action Industries, Ltd. is seeking a customer service professional to support order processing, quotes, catalog requests, and returns, ensuring customer satisfaction.

You will gather customer information, identify products, educate customers on features, maintain files, resolve issues, and back up the sales team. This role emphasizes accurate data entry, communication, and teamwork in a fast-paced office setting in Strongsville, Ohio.

Qualifications

• Thorough knowledge of company products.
• Strong interpersonal skills and ability to handle diverse customers tactfully.
• Excellent listening and verbal communication skills including phone handling.
• Basic knowledge of telephone sales.
• Proficient in Microsoft Office.
• Analytical and problem-solving abilities.
• Strong organizational and prioritization skills.

Responsibilities

• Process customer transactions (orders, quotes, catalog/sample requests, returns) accurately and timely.
• Gather customer information and identify products to meet needs; generate sales leads.
• Educate customers on product features and benefits; provide technical support.
• Set up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to assure resolution.
• Sell products and services; maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives; back up to other sales reps.

Skills

Customer service

Interpersonal skills

Telephone skills

Problem solving

Organization

Tools

Microsoft Office Suite

Job description

Description

JOB CONTENT

Position Summary:

(Overall purpose of this position)

• Perform a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.

Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:

(The following description is a general representation of the key duties and responsibilities of this

position. Other duties may be assigned, as required.)

• Assure the accurate and timely processing of customer transactions (orders, quotes, catalogues/sample requests and returns) to assure customer satisfaction.
• Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
• Provide technical customer service; educate customers on product features and benefits.
• Set-up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to assure resolution.
• Process product recalls
• Sell products and services. Maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.
• Serve as a member of the Sales/Customer Service team, providing assistance and support as required; provide coverage and serve as back-up to other sales representatives.

Requirements

Qualifications:

Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:

(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Thorough knowledge of company products.
• In-depth interpersonal skills: demonstrated ability to handle all types of customers in a tactful, effective manner. Conflict resolution skills.
• In-depth listening and oral communication skills, including demonstrated telephone skills.
• Basic knowledge of telephone sales.
• Computer proficiency: Microsoft Office Suite
• Analytical and problem solving skills.
• Organization and prioritization skills; demonstrated attention to detail.

Essential Physical Demands and Working Environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to see, communicate, hear and utilize electronic devices.
• Office work environment.

Previous experience that is necessary background to qualify for this position:

• Moderate level of customer service and/or inside sales experience.