Customer Service Representative

Ssj Bonds Staffing.; Oregon (WI); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A staffing agency is seeking a Customer Service Representative located in Wisconsin, Oregon. The role requires responding quickly to customer inquiries, managing calls, and providing excellent customer support. Ideal candidates should have a high school diploma and experience in customer service or sales. Strong communication, multitasking, and time management skills are essential. This position offers a dynamic environment where achieving performance targets is a priority.

Qualifications

• Experience in customer support, client services, sales, or a related field.
• Basic computer skills for tracking and recording information.
• Ability to handle multiple inquiries simultaneously.

Responsibilities

• Respond quickly to customer issues with professionalism.
• Manage incoming calls, emails, and chats efficiently.
• Record and file customer interactions and profile updates.

Skills

Excellent communication over the phone

Customer focus

Time management

Ability to multitask

Education

High school degree or equivalent

Job description

About the job Customer Service Representative

Customer ServiceRepresentative:

Customer Service Duties and Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to up-sell and cross-sell
• Able to generate sales leads from calls
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers

Customer Service Requirements and Qualifications

• High school degree or equivalent
• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and handling phone systems
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution