Customer Service Representative

Russell Tobin; Owensboro (KY); On-site; USD 31,684 - 33,062; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Discounts with preferred vendors

Job summary

A prominent American banking company is seeking a Customer Service Representative for an onsite role in Owensboro, KY. This contract position involves processing income checks, assisting customer inquiries, and ensuring same-day task completion. Ideal candidates will possess excellent customer service skills and the ability to work under pressure. The role offers a pay range of $23/hr - $24/hr along with comprehensive healthcare benefits.

Responsibilities

• Process income checks and packages for Assumptions and Subordinations.
• Mail out packages for Assumptions and Subordinations.
• Assist in a phone queue to answer customer questions related to Assumptions and Subordinations.
• Complete checks on the same day.
• Scan all packages on the same day.
• Stay within Service Level Agreement (SLA) requirements.

Skills

Excellent customer service and communication skills

Ability to work in a high-pressure environment

Ability to multi-task

Strong teamwork skills

Job description

Job Overview

Russell Tobin's client, an American Banking company, is hiring a Customer Service Representative at Owensboro, KY (Onsite). Employment Type: Contract. Location: Owensboro, KY 42301 (Onsite). Duration: 6+ months with possible extension or conversion. Pay range: $23/hr - $24/hr. Schedule: Mon – Fri 8am – 5pm CST.

Base pay range

$23.00/hr - $24.00/hr

Responsibilities

• Process income checks and packages for Assumptions and Subordinations.
• Mail out packages for Assumptions and Subordinations.
• Assist in a phone queue to answer customer questions related to Assumptions and Subordinations.
• Complete checks on the same day.
• Scan all packages on the same day.
• Stay within Service Level Agreement (SLA) requirements.

There are currently 30 employees in this department. The candidate will interact with customers, internal and external clients via phone and email. Internal interactions will be face-to-face with peers and on-site management.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a high-pressure environment.
• Ability to multi-task.
• Strong teamwork skills.

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.