Customer Service Representative II

Motion; Jacksonville (FL); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Vacation and holidays

Job summary

Motion Industries seeks a Customer Service Representative II for on-site work in Jacksonville, FL. You will handle quotes, process orders, and respond to customer inquiries to ensure accurate and timely service.

The role emphasizes relationship building, negotiation within guidelines, and support for inventory and shipping activities with a focus on customer satisfaction.

Qualifications

• Requires a high school diploma or GED with 3–5 years related experience.
• Strong written, verbal, and listening communication skills are essential.
• Proven ability to multi-task, manage time, and stay organized in a fast-paced environment.
• Proficient computer skills and basic product knowledge are required.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, or in person.
• Negotiates pricing within company guidelines to influence gross profit.
• Maintains and advances customer relationships to drive repeat business.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High School Diploma or GED

3-5 years related experience

Job description

## Customer Service Representative IIApply: On-Site: Jacksonville, FL, USA: Full time: Posted Today: R26\\_0000031787**SUMMARY:** Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES :*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.