Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Old Bridge (NJ); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Medical, dental, vision, and life insurance

Free virtual mental healthcare for household (13+)

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts

PTO and parental leave

401(k) with up to 5% company match

Job summary

Cherokee Trail Veterinary Hospital, PA in Old Bridge, NJ, is seeking a Part-Time Customer Service Representative to join our compassionate front desk team. Your role will involve greeting clients, scheduling appointments, and providing education and support to pet parents.

You’ll enjoy competitive pay, benefits including medical and mental health support, generous CE allowances, and a friendly work environment where we treat every pet like family.

Qualifications

• Strong communication skills, both in-person and over the phone.
• Detail-oriented and organized in managing appointments and patient records.
• Ability to maintain composure and kindness under pressure.

Responsibilities

• Greet clients warmly at the front desk.
• Schedule appointments and manage workflow efficiently.
• Provide compassionate client education and support.

Skills

Customer service

Organizational skills

Communication

Multitasking

Tech-savvy

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Route 516 Animal Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Part-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why you'll love us

• Team First Culture – We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
• Cutting-Edge Care with Heart – Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Growth & Teamwork Culture – We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What you'll be doing

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Pay Range

$16.00 – $18.00 /hr.