Client Service Representative

GoodVets; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee discounts

Supportive culture

Job summary

GoodVets in Charlotte, NC is hiring a Client Service Representative to be the friendly first and last impression for clients and their pets. You will manage phone calls, appointments, check-ins, check-outs, and payments, while upholding warmth, professionalism, and empathy.

This role blends front-desk duties with essential support for the hospital team, requiring strong communication, multitasking, and a caring attitude.

Qualifications

• Front-desk experience in veterinary/medical settings preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfort with Windows-based systems and practice management software.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism.
• Greet clients and manage the check-in/check-out process with efficiency and care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor patient and client flow and maintain a clean reception area.
• Communicate effectively with doctors, technicians, and managers for smooth operations.
• Assist stressed clients with compassion and clarity.
• Support light administrative and cleaning duties as needed.

Skills

Communication

Customer service

Team player

Empathy

Education

High school diploma

Job description

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today’s pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You’ll Do:

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the dayMaintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have:

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer:

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

Compensation Range
$16—$20 USD