Client Service Representative

GoodVets; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Employee discounts on veterinary care

Job summary

GoodVets, a nationwide network of modern animal hospitals, is seeking a Client Service Representative in Miami. You will greet clients, manage check-in/out, answer calls, schedule appointments, and ensure a welcoming visit for every pet and owner.

Ideal candidates have strong communication skills and can thrive in a fast-paced environment. Veterinary front-desk experience is a plus, and familiarity with practice management software or a willingness to learn is important.

Qualifications

• Experience in veterinary or medical front-desk is preferred but not required.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Familiarity with practice management software or willingness to learn.

Responsibilities

• Deliver elevated customer service with warmth and professionalism.
• Greet clients and manage check-in/check-out processes.
• Answer and triage phone calls with a multi-line system.
• Schedule appointments, procedures, and follow-ups with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor patient and client flow throughout the day.
• Maintain a clean, organized reception and lobby area.
• Communicate effectively with doctors, technicians, and managers.

Skills

Customer service

Communication

Teamwork

Adaptability

Tools

Practice management software

Windows-based systems

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy. This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

Compensation Range

$17—$20 USD