Customer Service Representative - Professional Liability

Brown & Brown Insurance; Springfield (IL); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

One80 Intermediaries, Springfield, IL, is seeking a Customer Service Representative – Professional Liability to join our growing team. You will answer questions and resolve issues for insureds and carriers via phone, mail and email, contributing to client satisfaction and retention.

You will maintain client records, process requests, and help with policy and billing tasks while ensuring accurate service history.

Qualifications

• Answers questions and resolves problems for insureds and carriers via phone, mail, and email; may require research or referral.
• Maintain accurate service history notes to support future calls.
• Process client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions and correct records.
• Mail forms and route completed forms for processing.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service via phone

Record keeping

Client requests processing

Data entry

Tools

Administration system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries is seeking a Customer Service Representative – Professional Liability to join our growing team!

Customer Service Representative – Professional Liability

Answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e‑mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

How You Will Contribute

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills & Experience to be Successful

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

About One80

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long‑term value across the insurance ecosystem.

Pay Range

$17.00 - $18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.