Billing Specialist

001 Brown & Brown, Inc; Ohio; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Paid time off

Job summary

One80 Intermediaries is seeking a Billing Specialist to join our team in Cleveland, OH. The role focuses on delivering billing and related administrative services to carriers, agents, employers, and policyholders, while maintaining a caseload with timely processing.

Responsibilities include processing bill payments, meeting SLAs, and collaborating with colleagues to uphold service levels for all Premium Accounting clients.

Qualifications

• Experience using Excel.
• Experience working with clients via phone and email.
• Strong organizational skills.
• Exceptional attention to detail.
• Self-directed, thorough, and highly organized.
• Communicates effectively both verbally and written.

Responsibilities

• Process bill payments and policy changes timely and accurately.
• Meet all SLAs for the caseload.
• Collaborate with colleagues to maintain service levels for Premium Accounting clients.
• Support corporate initiatives including system improvements and special projects for new clients.
• Other responsibilities as assigned.

Skills

Client communication

Organizational skills

Attention to detail

Self-directed

Verbal and written communication

Adaptability

Tools

Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Billing Specialist onsite to join our growing team in Cleveland, OH! The purpose of this role is to deliver billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment. Support corporate initiatives.

How You Will Contribute:

• Process bill payments and policy change timely and accurately.
• Meet all SLAs for the caseload.
• Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients.
• Support corporate initiatives including but not limited to system improvements, special projects and customized service support for new clients.
• Other responsibilities as assigned.

Skills & Experience to be Successful:

• Experience using Excel
• Experience working with clients via phone and email
• Strong organizational skills
• Exceptional attention to detail
• Self-directed, thorough, and highly organized
• Communicates effectively both verbally and written
• Desire to work with a fast-paced team that must adapt quickly to ongoing change
• Maintains a positive approach while handling multiple projects and assignments
• Strives to continuously build knowledge and skills and shares information with others

Working conditions and/or physical requirements:

• Operate computer and keyboard; able to use the phone; sit for long periods; communicate using speech, hearing, and vision skills.
• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range 19 - 19 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing.

One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.