Desktop Support Technician

barcodesinc; Michigan; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

FSA / 401k

Paid time off

Parental leave

Transit benefits

Job summary

Levata is seeking an IT Support Specialist to assist personnel with PCs, servers, networks, printers, and phones, while deploying and troubleshooting software and maintaining desktop images. You will manage user accounts, upgrade equipment, and ensure PCI compliance across systems, partnering with a team to deliver reliable IT services.

The role emphasizes independent work and collaboration, strong communication, and a focus on process documentation and efficient issue resolution.

Qualifications

• 2+ years of IT experience required.
• Experience with VOIP, CRM/ERP, and automated software deployment preferred.
• Strong troubleshooting and problem-resolution skills.
• Attention to detail and ability to plan and organize work.
• Excellent oral and written communication skills.

Responsibilities

• Assist personnel with PCs, servers, networks, printers, software, and phones.
• Package, test, deploy, update, and troubleshoot software.
• Create and maintain desktop images.
• Setup new users in our systems and manage access for departures.
• Maintain Active Directory and Exchange users and groups.
• Maintain ticketing system and prioritize tasks.
• Coordinate desktop equipment and software upgrades.
• Train personnel on system usage and PCI compliance guidelines.

Skills

2+ years IT experience

Problem solving

Communication skills

Independent & team work

Attention to detail

Education

CompTIA A+ or equivalent

Tools

VOIP systems (Fuze)

CRM/ERP (NetSuite)

Automated software deployment

VMware

VirtualBox

Hyper-V

Windows Desktop/Server OS

Active Directory

Azure AD

Office 365

DNS

DHCP

Zoho (ticketing)

Job description

What You'll Do

• Assist personnel with PCs, servers, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task
• Manage Active Directory and Exchange users and groups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI compliance guidelines

What You'll Need

• 2+ years of IT experience
• Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and DHCP, and Ticketing Software (Zoho Preferred)
• CompTIA, A+ or equivalent.
• Problem analysis & resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
• The ability to plan and organize work with a strong attention to detail
• Exceptional oral and written communication skills
• Ability to work independently as well as part of a team

Who You Are

• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer’s best interest and do what you say you will do.
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together. You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.

What We Offer

Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holidays, paid time off, parental leave and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.

If you have a disability or special need that requires an accommodation in the application process, please request assistance with Request for Accommodation in the subject line.