Customer Service Representative

7Seventy; Northern (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

7Seventy is seeking a customer service representative to handle inbound calls and emails from members and providers, delivering professional support and accurate documentation of each interaction.

You will identify needs, educate callers about programs, meet call center metrics, and coordinate with internal teams to resolve issues promptly, ensuring satisfaction and quality service in a fast-growing environment.

Qualifications

• High school diploma required.
• Previous customer service experience preferred.
• Ability to multitask effectively.
• General working knowledge of Microsoft Word and Outlook.
• Ability to work effectively as part of a team.
• Ability to adapt to a fast-growing and frequently changing work environment.

Responsibilities

• Answer inbound customer service calls and emails.
• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop appropriate resolutions and respond efficiently.
• Help restore customer satisfaction and coordinate with other teams when needed.
• Analyze problems and recommend solutions using established procedures.
• Educate callers about available programs and services.
• Meet established call center metrics, attendance standards, and quality expectations.
• Use computer systems to process and document customer information accurately.
• Build rapport with callers and adjust communication style based on the situation.
• Escalate issues internally and follow up on escalated cases.

Skills

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

You’ll handle inbound calls and emails from members and providers, answer questions, resolve service issues, document interactions accurately, and provide professional support throughout each contact.

What you’ll do

• Answer inbound customer service calls and emails.
• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop appropriate resolutions and respond efficiently.
• Help restore customer satisfaction and coordinate with other teams when needed.
• Analyze problems and recommend solutions using established procedures.
• Educate callers about available programs and services.
• Meet established call center metrics, attendance standards, and quality expectations.
• Use computer systems to process and document customer information accurately.
• Build rapport with callers and adjust communication style based on the situation.
• Escalate issues internally and follow up on escalated cases.

Qualifications

• High school diploma required.
• Previous customer service experience preferred.
• Ability to multitask effectively.
• General working knowledge of Microsoft Word and Outlook.
• Ability to work effectively as part of a team.
• Ability to adapt to a fast-growing and frequently changing work environment.