Customer Service/Receptionist

ACRUX LIMITED; Weatherford (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

ACRUX LIMITED seeks a bright, articulate customer service professional to assist our customers with their concerns. You will handle inquiries by phone, email, and fax, and work toward timely resolutions while maintaining a friendly and professional demeanor.

The role includes contributing to the development of the customer support department, handling claims, and coordinating with suppliers to resolve issues as they arise.

Qualifications

• High school diploma or equivalent required.
• 2 years of customer support experience preferred.
• Management experience a plus.
• Solid PC skills; proficient in Microsoft Office; able to learn in-house database.
• Excellent written and oral communication; remain even-tempered under pressure.

Responsibilities

• Resolve or delegate customer support issues with minimal supervision.
• Participate in strategic planning for development of the customer support department.
• Contact suppliers/shippers to resolve customer issues.
• Provide prompt responses by gathering information and monitoring status of concerns.
• Direct customer contact by telephone, e-mail and fax.
• Address customer concerns in a friendly, confident, and timely manner.
• Performs other duties as assigned.

Skills

Communication

Customer Service

MS Office

Phone Support

Email Support

Multitasking

Education

High school diploma

College degree preferred

Tools

Microsoft Office

CRM software

In-house database

Job description

We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.

Responsibilities include, but are not limited to, the following:

• Resolve or delegates customer support issues with minimal to no supervision.


• Participates in strategic planning for development of the customer support department.


• Contacts suppliers/shippers to resolve customer support issues or concerns.


• Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.


• Direct customer contact by telephone, e-mail and fax.


• Addresses customer concerns in a friendly, confident, and timely manner.


• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent required, college degree preferred.


• 2 years of customer support experience is preferred


• Management experience is a plus


• Solid PC skills, working knowledge of standard office software, such as Microsoft Office products with an aptitude to learn in-house database system.


• Must have excellent written and oral communication skills, be even-tempered, work well under pressure and a great multi-tasker.


• Ability to work with minimum supervision.


• Ability to communicate verbally or in written format effectively with co-workers, internal and external customers.


• Effective time mismanagement and prioritization skills within a multi-tasking environment.


• Excellent organization skills.


• Demonstrates the value of being a team player through his/her actions.


• Ability to execute under accelerated time frames.


• Ability to quickly adapt to change in priorities.