Customer Service & Inside Sales Representative

Viking Forge Corp.; Streetsboro (OH); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

Viking Forge Corp. is seeking a Customer Service Representative in Streetsboro, OH to act as the primary contact for routine customer inquiries and order processing. You will review orders, manage open orders, and communicate with Sales, Production, Shipping, and Quality to ensure accurate fulfillment.

The role emphasizes timely follow-up, data accuracy, and collaboration across internal teams, with pay based on experience. Strong organizational and communication skills are essential.

Qualifications

• Organizational skills with attention to detail and multi-tasking abilities.
• Professional written, phone, and email communication.
• Experience in order management, customer service, or manufacturing is preferred.
• Interest in learning manufacturing processes and product requirements.
• Proficiency with Microsoft Office; ability to learn CRM, ERP, and internal systems.
• Ability to work independently.

Responsabilités

• Serve as primary point of contact for routine customer questions and follow-up.
• Review incoming purchase orders for pricing, quantities, part numbers, delivery requirements; escalate issues.
• Enter and process customer orders; issue acknowledgements and confirm changes.
• Monitor open orders, forecasts, and demand; identify items needing action or communication.
• Provide customers with updates on order status, production timing, shipments, and delivery schedules.
• Prepare open-order reports and review status, forecasts, and future demand with customers.
• Coordinate customer requirements with Sales, Production, Shipping, Quality, Accounting, and other departments.
• Support release management, shipment scheduling, quantity confirmations, and delivery adjustments.
• Prepare and distribute customer surcharge documentation per pricing and internal direction.
• Monitor quotations and maintain quote documentation and status information.
• Maintain accurate customer contacts, part information, pricing, specs, history in HubSpot and systems.
• Participate in customer meetings, business reviews, and scheduled account calls.
• Provide account information to internal departments as requested.
• Perform other customer service and administrative duties as assigned.

Connaissances

Organizational skills

Communication skills

Order management

Customer service

Manufacturing knowledge

MS Office

CRM software

Independent work

Outils

CRM software

ERP software

Description du poste

• Base Pay $70,000.00 / Year
• Job Category Customer Service, Inside Sales, Clerical
• Industry Administrative, Manufacturing, Customer Service
• Employee Type Exempt
• Manage Others No

Contact information

Description

• Serve as a primary point of contact for routine customer questions and requests, providing timely and professional follow-up.
• Review incoming purchase orders for pricing, quantities, part numbers, delivery requirements, and other order details; elevate discrepancies or exceptions for review.
• Enter and process customer orders, issue order acknowledgements, and confirm acceptance or required changes with customers.
• Monitor open orders, releases, forecasts, and demand changes; identify items requiring internal action or customer communication.
• Provide customers with accurate updates regarding order status, production timing, shipments, and delivery schedules.
• Prepare and distribute open-order reports and review order status, forecasts, and future demand with customers as needed.
• Coordinate customer requirements and open issues with Sales, Production, Shipping, Quality, Accounting, and other internal departments.
• Support release management, shipment scheduling, quantity confirmations, and delivery adjustments.
• Prepare and distribute customer surcharge documentation in accordance with established pricing and internal direction.
• Monitor outstanding quotations and maintain internal quote documentation, review folders, meeting records, and quote status information.
• Maintain accurate customer contacts, part information, pricing, specifications, account history, and completed quote, order, and customer documentation in HubSpot and internal systems.
• Participate in customer meetings, business reviews, and scheduled account calls as requested.
• Provide customer, order, forecast, pricing, and other relevant account information to internal departments as requested.
• Perform other customer service and administrative duties as assigned.

Pay based on experience.

Requirements

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Professional written, phone, and email communication skills.
• Ability to communicate effectively with customers and internal departments across varying levels of technical knowledge.
• Experience in order management, customer service, or manufacturing is preferred.
• Interest in and aptitude for learning manufacturing processes, technical terminology, and product requirements.
• Proficiency with Microsoft Office and the ability to learn CRM, ERP, and other internal systems.
• Ability to work independently.

Summary

The Customer Service Representative serves as a key link between Viking Forge customers and internal departments. The position is responsible for routine customer communication, order processing, open-order management, reporting, and coordination of customer requirements. Routine responsibilities are handled independently, while exceptions are escalated to the appropriate manager or department.