Premium Audit Customer Service Representative - Remote

Crum & Forster; Morristown (NJ); Remote; USD 26,000 - 51,000; Full time

Job summary

An established industry player is seeking a Premium Audit Customer Service Representative to join their remote team. In this role, you'll manage client communications, coordinate with auditors, and ensure compliance with policies. This position offers a competitive salary, generous PTO, and opportunities for career development within a company recognized for its commitment to diversity and inclusion. If you have strong analytical and communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

401K match

Employee Stock Purchase

Generous PTO

Comprehensive benefits

Career development opportunities

Social responsibility programs

Inclusive culture

Qualifications

• 3-5 years of relevant experience or equivalent; degree in Business or Accounting preferred.
• Proficiency in Microsoft Office Suite and strong analytical skills.

Responsibilities

• Serve as the primary contact for clients regarding premium audit inquiries.
• Maintain accurate records and prepare audit reports.
• Identify and implement process enhancements.

Skills

Analytical Skills

Communication

Problem-Solving

Organizational Skills

Customer Focus

Education

Degree in Business

Degree in Accounting

Tools

Microsoft Office Suite

Job description

Premium Audit Customer Service Representative - Remote

Join to apply for the Premium Audit Customer Service Representative - Remote role at Crum & Forster.

Company Overview

Crum & Forster (C&F), with a history dating back to 1822, offers specialty and standard commercial lines insurance through admitted and surplus lines companies. C&F holds an "A" (Excellent) rating from AM Best and is known for superior customer service, including industry-recognized claims and risk engineering services.

Our most valuable asset is our people—over 2000 employees across the U.S. We are committed to being a great place to work, earning awards like the October 2023 Great Place to Work Award for our focus on diversity, equity, and inclusion. Part of Fairfax Financial Holdings, a global organization, visit www.cfins.com for more info.

Job Description

The Premium Audit Customer Service Representative manages communication activities related to S&S premium audits, handling inquiries via phone and email, providing accurate information, and supporting the audit team to ensure high-quality service and overall success of the audit process. This is a fully remote position, with multiple openings.

Responsibilities

1. Client Communication

• Serve as the primary contact for clients regarding premium audit inquiries.
• Respond promptly to calls and emails, providing clear, accurate information.
• Explain audit processes, findings, and recommendations understandably.
• Complete non-compliant audit communications to gather documentation.

Coordination and Support

• Coordinate between clients and the audit team for smooth processes.
• Assist auditors in gathering information and documentation.
• Schedule and confirm audit appointments.

Documentation and Reporting

• Maintain accurate records of all communications.
• Prepare and distribute audit reports and summaries.
• Track communication metrics for improvement.

Process Improvement

• Identify and implement process enhancements.
• Collaborate to streamline workflows and improve service.

Compliance and Quality Assurance

• Ensure communications comply with policies and standards.
• Verify the accuracy of information exchanged.
• Address client concerns professionally and promptly.

Additional Duties

Perform other duties and projects as assigned.

Qualifications

• 3-5 years of relevant experience or equivalent; degree in Business, Accounting, or related preferred.
• Proficiency in Microsoft Office Suite.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills; bilingual in English/Spanish is a plus.

Key Competencies

• Analytical Skills, Attention to Detail, Communication, Teamwork, Customer Focus, Motivation, Service Mentality, Multitasking in a fast environment.

What C&F Offers

• Competitive salary, 401K match, Employee Stock Purchase, generous PTO, comprehensive benefits, career development opportunities, social responsibility programs, inclusive culture.

Additional Information

Salary range: $26,900 - $50,600 annually, based on role and experience. Discretionary stock and performance pay may be available.

Position Details

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Industry: Insurance