Customer Service Representative- Western NY

Velocitii; Town of Ridgeway (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for their Western NY team. This entry-level position offers a supportive and inclusive work environment, with opportunities for training and development. You'll handle high-volume inbound calls, providing exceptional service while navigating multiple systems. With a focus on teamwork and communication, this role promotes a culture of belonging and growth. If you're ready to embark on a fulfilling career in a dynamic field, this opportunity is perfect for you.

Benefits

Healthcare

Life Insurance

401k

Paid Time Off

Volunteer Time Off

Paid Holidays

Merit Increases

Potential Bonuses

Qualifications

• At least one year of customer service experience in a call-center environment.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handle high-volume inbound calls providing support for waste and recycling accounts.
• Maintain customer satisfaction metrics and complete quality assurance evaluations.

Skills

Customer Service

Communication Skills

Problem-Solving

Decision-Making

Computer Applications

Tools

AS400

Job description

Customer Service Representative- Western NY

Join to apply for the Customer Service Representative- Western NY role at Velocitii.

This role offers a supportive and inclusive work environment, with opportunities for growth and development. Although not currently hiring, applications and interviews are ongoing for future opportunities. Velocitii is a top workplace in Rochester, NY. For more details, visit our website.

Compensation and Benefits

• Pay starts at $16.42/hour, with pay-for-performance incentives.
• Benefits include healthcare, life insurance, 401k, paid time off, volunteer time off, paid holidays (including your birthday), merit increases, and potential bonuses.
• Work remotely from your home, requiring a minimum of 100Mbps download and 10Mbps upload internet speed, with a hardwire connection. Equipment pickup from Medina, NY is necessary.
• We promote an inclusive community emphasizing open communication, compassion, teamwork, and belonging.
• Training, coaching, and mentoring are available for your growth.

A Day in the Life

Customer Service Representatives handle high-volume inbound calls, providing exceptional support regarding waste and recycling accounts. Responsibilities include:

• Delivering professional customer service.
• Navigating multiple programs and systems during calls.
• Maintaining customer satisfaction metrics.
• Completing quality assurance evaluations.
• Participating in coaching and team meetings.
• Performing additional duties as assigned.

Qualifications

• At least one year of customer service experience in a call-center environment.
• Preferred: AS400 experience.
• A distraction-free, remote work environment.
• Strong communication, problem-solving, and decision-making skills.
• Ability to efficiently use various computer applications.
• Availability to pick up equipment in Medina, NY.
• Open to a diverse and inclusive culture.
• Pre-employment requirements: internet speed test, assessments, background check, and drug screening.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Outsourcing and Offshoring Consulting

Apply today if you meet the qualifications. We look forward to hearing from you!