Healthcare Customer Service Representative - Remote

SARL ARTILEC; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate Healthcare Customer Service Representatives to join their dynamic team. In this role, you'll connect with customers through various channels—phone, email, and chat—to address their inquiries and concerns. Your ability to calmly resolve issues and provide exceptional service will be key to your success. Enjoy the flexibility of working remotely while contributing to a supportive virtual team environment. This position offers a range of benefits, including health insurance and a 401(k) plan, making it a great opportunity for those looking to make a difference in customer care.

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Qualifications

• 6 months of customer service experience preferred.
• Proven oral and written communication skills are essential.

Responsibilities

• Connect with customers via phone/email/chat to resolve inquiries.
• Calmly de-escalate issues and escalate when necessary.

Skills

Customer service experience

Oral communication skills

Written communication skills

Problem-solving skills

Typing speed (25 wpm)

Organization skills

Education

High School Graduate or GED

Tools

Windows operating systems

Desktop computer systems

Job description

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required
  
  

Qualifications

We’re looking for fearless people - people who are inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance