Customer Service Representative – Remote in New York

TeleTech Holdings, Inc.; New York (NY); Remote; Full time

Job summary

An established industry player is seeking a Customer Service Representative to work remotely from New York. This role is essential for enhancing customer experiences, helping individuals with inquiries, and ensuring satisfaction. The company prides itself on a supportive culture that encourages professional development and inclusivity. With a competitive starting wage and performance bonuses, this position offers a fulfilling career path in a dynamic environment. Join a global team that values your contributions and fosters a sense of belonging while making a positive impact on customer interactions.

Benefits

Health and Wellness Incentives

Tuition Reimbursement

Paid Time Off (PTO)

Performance Bonus Opportunities

Qualifications

• 1+ years of customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer Service Experience

Product Knowledge

Communication Skills

Education

High School Diploma or Equivalent

Tools

Webcam

High-Speed Internet Connection

Job description

Job Description - Customer Service Representative – Remote in New York (043UK)

Customer Service Representative – Remote in New York

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in New York, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

1. Answer incoming communications from customers
2. Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

1. At least 1 year of customer service experience
2. High school diploma or equivalent
3. Recognize, apply and explain your product or service knowledge
4. High speed internet connection (>25mbps)

What You Can Expect

1. Supportive of your career and professional development
2. An inclusive culture and community minded organization where giving back is encouraged
3. A global team of curious lifelong learners guided by our company values
4. Base wage starting at $18.92 plus performance bonus opportunities
5. And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.