Customer Service Representative - Remote

ServiceMaster Restore®; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der in einem dynamischen Umfeld arbeitet. In dieser Rolle sind Sie für die Bearbeitung eingehender Anrufe und die Bereitstellung exzellenter Kundenbetreuung verantwortlich. Sie nutzen Computerwerkzeuge zur genauen Dokumentation und Problemlösung, während Sie gleichzeitig die Zufriedenheit der Kunden aufrechterhalten. Diese Position bietet die Möglichkeit, in einem unterstützenden Team zu arbeiten und Ihre Kommunikationsfähigkeiten weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich ständig verändernden Umfeld gedeihen möchten, ist diese Rolle genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Fähigkeit, in einem sich schnell ändernden Umfeld zu arbeiten.

Responsibilities

• Identifizieren und Priorisieren der Bedürfnisse der Anrufer.
• Bereitstellung genauer Informationen über Programme und Dienstleistungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Internetnavigation

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Join to apply for the Customer Service Representative - Remote role at ServiceMaster Restore.

Position Overview

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via telephone and email, accurately recording communications. Calls are mostly routine but may require deviation from standard scripts and procedures. CSRs use computerized systems for tracking calls, information gathering, and troubleshooting, and may assess needs, explain programs, and promote services.

Job Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate resolution plans and respond appropriately and efficiently.
• Maintain and restore customer satisfaction, collaborating with other teams as needed.
• Perform problem analysis and determine resolutions.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Develop rapport with callers and adjust communication styles accordingly.
• Provide accurate information about ServiceMaster programs and services.
• Escalate issues internally and follow up on escalated concerns.

Job Requirements

• High School Diploma.
• Prior experience in customer service preferred.
• Excellent communication skills.
• Ability to multitask effectively.
• Knowledge of Microsoft Word & Outlook.
• Proficiency in keyboarding and internet navigation.
• Ability to work well in a team and adapt to a fast-changing environment.

Note: This description is not exhaustive and may be modified. Employment is at-will, and responsibilities can change to accommodate individuals with disabilities. Applications are directed to the franchisee, not the corporate entity.