Customer Service Representative

Pepperl+Fuchs SE; New Brighton (MN); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Voluntary life Insurance

Employer paid basic life insurance

short-term disability

long-term disability

PTO

Job summary

Pepperl+Fuchs, Inc. in Roseville, MN is seeking a self-driven Customer Service Representative / Internal Sales professional. This hybrid role combines daily customer contact by phone and email with territory management and collaboration with the Field Sales team.

Ideal candidates will have 5+ years of customer service or sales experience, strong communication skills, and the ability to work both independently and as part of a team. Benefits include medical, dental, vision, 401k, and more.

Qualifications

• Minimum of 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Professional demeanor when interacting with customers and colleagues.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and proactively resolve delays in the order-to-cash process.
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team.
• Attend customer calls and key account meetings focused on improving performance metrics.
• Research and resolve customer discrepancies.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Participate in weekly shop floor meetings, product training, and sales improvement sessions.
• Maintain accurate records and professional communication.
• Cross-train team members and foster a collaborative, high-performance environment.

Skills

Customer service

Sales

CRM experience

Education

High School Diploma or équivalent

Tools

Siebel CRM

Job description

At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced electronic sensors and automation components enable smooth and safe operations around the globe.

We take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued - much like a close-knit family. As we continue to grow, we are excited to welcome a new team member for the following position:

Customer Service Representative

Internal Sales Representative – Roseville, MN

Company: Pepperl+Fuchs, Inc

Type: Full Time - Hourly

Schedule : Hybrid (3 days in office and 2 days remote)

Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO

Pepperl+Fuchs , a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer-focused Internal Sales Representative to join our Katy Texas team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.

Key Responsibilities

• Interact daily with customers via phone and email
• Take ownership of assigned territory and provide proactive customer support
• Manage territory accounts, including order entry, credits, and rebills
• Monitor open order reports and proactively resolve delays in the order-to-cash process
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
• Attend customer calls and key account meetings focused on improving performance metrics
• Research and resolve customer discrepancies
• Upsell and cross-sell products to expand business opportunities
• Record new sales opportunities in Siebel (CRM)
• Participate in weekly shop floor meetings, product training, and sales improvement sessions
• Maintain accurate records and professional communication
• Cross-train team members and foster a collaborative, high-performance environment
• Perform additional responsibilities and special projects as assigned

Qualifications

• High School Diploma or equivalent
• Minimum of 5 years of customer service or sales experience
• Strong communication, organizational, and problem‑solving skills
• Ability to work independently and collaboratively within a team environment
• Professional demeanor when interacting with customers and colleagues

Pepperl+Fuchs actively promotes diversity, equity, and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals, regardless of ethnicity, country of origin, gender, religion, sexual orientation, age, skin color, physical or mental abilities, social background, or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.