Customer Service Representative

Pepperl+Fuchs Vertrieb Deutschland GmbH; New Brighton (MN); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Short-term disability

Long-term disability

PTO

Job summary

Pepperl+Fuchs, Inc. is seeking an energetic Internal Sales Representative for the Roseville, MN area. This hybrid role involves three days in the office and two days remote, with responsibilities in handling customer inquiries, managing territory accounts, and contributing to sales growth.

You will interact with customers, process orders, resolve discrepancies, and collaborate with Technical Support and Field Sales to identify opportunities. If you’re driven and customer-focused, apply today.

Qualifications

• High School Diploma or equivalent.
• Minimum of 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Professional demeanor when interacting with customers and colleagues.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and proactively resolve delays in the order-to-cash process.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Attend customer calls and key account meetings focused on improving performance metrics.
• Cross-train team members and foster a collaborative, high-performance environment.

Skills

Customer service

Sales

Communication

Organization

Problem solving

Education

High School Diploma or equivalent

Job description

At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced electronic sensors and automation components enable smooth and safe operations around the globe.We take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued - much like a close-knit family. As we continue to grow, we are excited to welcome a new team member for the following position:Customer Service RepresentativeInternal Sales Representative – Roseville, MNCompany: Pepperl+Fuchs, IncType: Full Time - HourlySchedule : Hybrid (3 days in office and 2 days remote)Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTOPepperl+Fuchs , a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer-focused Internal Sales Representative to join our Katy Texas team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.Key ResponsibilitiesInteract daily with customers via phone and emailTake ownership of assigned territory and provide proactive customer supportManage territory accounts, including order entry, credits, and rebillsMonitor open order reports and proactively resolve delays in the order-to-cash processPartner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit teamAttend customer calls and key account meetings focused on improving performance metricsResearch and resolve customer discrepanciesUpsell and cross-sell products to expand business opportunitiesRecord new sales opportunities in Siebel (CRM)Participate in weekly shop floor meetings, product training, and sales improvement sessionsMaintain accurate records and professional communicationCross-train team members and foster a collaborative, high-performance environmentPerform additional responsibilities and special projects as assignedQualificationsHigh School Diploma or equivalentMinimum of 5 years of customer service or sales experienceStrong communication, organizational, and problem-solving skillsAbility to work independently and collaboratively within a team environmentProfessional demeanor when interacting with customers and colleaguesAre you excited about this opportunity? We can’t wait to get to know you! Submit your application online — we’re looking forward to hearing from you!Pepperl+Fuchs actively promotes diversity, equity, and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals, regardless of ethnicity, country of origin, gender, religion, sexual orientation, age, skin color, physical or mental abilities, social background, or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.