Customer Service Representative

Pepperl+Fuchs, Inc.; New Brighton (MN); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance (voluntary)

Employer paid basic life insurance

Short-term disability

Long-term disability

PTO

Job summary

Pepperl+Fuchs, Inc. in Roseville, MN, seeks an energetic Internal Sales Representative for a hybrid schedule. You will handle customer calls and emails, manage territory accounts, and drive order entry and timely fulfillment. The role focuses on proactive support and collaboration with field sales teams to grow opportunities. Training on Siebel CRM and cross-functional teamwork are integral parts of the position.

Qualifications

• High School Diploma or equivalent.
• Minimum of 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and resolve delays in order-to-cash process.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Attend customer calls and key account meetings.

Skills

Customer service

Sales experience

Communication

Organization

Problem-solving

Education

High School Diploma or equivalent

Tools

Siebel CRM

Job description

Customer Service Representative**Internal Sales Representative – Roseville, MN****Company: Pepperl+Fuchs, Inc****Type:** Full Time - Hourly**Schedule**: Hybrid (3 days in office and 2 days remote) **Benefits:** Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO **Pepperl+Fuchs**, a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer-focused **Internal Sales Representative** to join our Katy Texas team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.**Key Responsibilities*** Interact daily with customers via phone and email* Take ownership of assigned territory and provide proactive customer support* Manage territory accounts, including order entry, credits, and rebills* Monitor open order reports and proactively resolve delays in the order-to-cash process* Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team* Attend customer calls and key account meetings focused on improving performance metrics* Research and resolve customer discrepancies* Upsell and cross-sell products to expand business opportunities* Record new sales opportunities in Siebel (CRM)* Participate in weekly shop floor meetings, product training, and sales improvement sessions* Maintain accurate records and professional communication* Cross-train team members and foster a collaborative, high-performance environment* Perform additional responsibilities and special projects as assigned**Qualifications*** High School Diploma or equivalent* Minimum of 5 years of customer service or sales experience* Strong communication, organizational, and problem-solving skills* Ability to work independently and collaboratively within a team environment* Professional demeanor when interacting with customers and colleaguesAre you excited about this opportunity? We can’t wait to get to know you! Submit your application online — we’re looking forward to hearing from you!