Customer Service Representative

University of Nebraska–Lincoln; Nebraska; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation, sick, and holiday pay

Medical, dental, and vision insurance

No-cost life insurance

Employee Assistance Program

Parental leave

Tuition assistance for employees and

Job summary

University of Nebraska-Lincoln Parking & Transit Services is seeking a Customer Service Representative. You will be the first point of contact for customers by phone and in-person, answering inquiries and providing information on parking, transportation, directions, and related services.

You will coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and reconciliations.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in customer service, retail, or office support with direct customer contact.
• 1+ year of experience processing financial transactions.
• Strong customer service, interpersonal, and communication skills.
• Ability to de-escalate difficult customer interactions.
• Strong organizational skills and attention to detail.
• Familiarity with computers and filing systems; ability to learn new technology.
• Knowledge of financial transaction processes.
• Strong problem-solving skills.
• Ability to work independently and with teams.

Responsibilities

• Serve as the first point of contact for customers by phone and in-person interactions, respond to inquiries, and provide information on parking, transportation, directions, and related services.
• Coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and related reconciliations.
• Resolve routine customer concerns by identifying solutions, documenting concerns, and referring to leadership when appropriate.
• Prepare the office for daily operations and maintain a clean, organized reception area.
• Perform data entry, records research, verification, and filing to maintain accurate customer, permit, vehicle, and citation records.
• Manage assigned change funds according to procedures.
• Provide citation and impoundment support by explaining related procedures and options.
• Attend Parking Advisory Committee meetings to record minutes and maintain records.

Skills

Customer service

Interpersonal skills

Communication skills

De-escalation

Organizational skills

Attention to detail

Computer literacy

Financial transactions

Problem-solving

Independence

Collaboration

Education

Associate’s degree in business/office administration or related field

Tools

Microsoft Office

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

Position Information

Working Title

Working Title Customer Service Representative

Department

Department UO Parking & Transit Services-1018

Requisition Number

Requisition Number S_260633

Posting Open Date

Posting Open Date 08/10/2026

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 08/21/2026

Posting Close Date

Open Until Filled Yes

Position Information

Description of Work

Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.
We invest in our employees:

• Vacation, sick, and holiday pay.
• Medical, dental, and vision insurance.
• No-cost life insurance.
• Employee Assistance Program.
• Parental leave
• Tuition assistance for employees and dependents.
• Exclusive employee discounts.
• Professional development through training and education.
• And many more!!

As a Customer Service Representative, you will:

• Serve as the first point of contact for customers by phone and in-person interactions, respond to inquiries, and provide information on parking, transportation, directions, and related services.
• Coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and related reconciliations in accordance with established procedures.
• Resolve routine customer concerns by identifying appropriate solutions, providing guidance, documenting concerns, and referring matters to leadership when appropriate.
• Prepare the office for daily operations and maintain a clean, organized, and customer-ready reception area, such as restocking office supplies.
• Perform data entry, records research, verification, and filing to maintain accurate customer, permit information, vehicle registration, citation history, and related documentation.
• Manage assigned change funds in accordance with established procedures.
• Provide citation and impoundment support by explaining related procedures, citation reasons, payment options, appeals procedures, impoundment documentation, vehicle release procedures, and related service processes.
• Attend Parking Advisory Committee meetings to record minutes and audio, submit materials for approval, and maintain official records.
• Process departmental mail and correspondence, such as receiving, sorting, date stamping, reviewing, preparing outgoing responses, and various departmental communications.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• High school or equivalent experience
• 1+ years of experience in customer service, retail, or office support with direct customer contact, including in-person and phone.
• 1+ years of experience processing financial transactions.
• Strong customer service, interpersonal, and communication skills.
• Skilled in de-escalating difficult customer interactions.
• Demonstrated strong organizational skills and attention to detail.
• Competency with computers and physical and digital filing systems, and the ability to learn new technology.
• Knowledge of financial transaction processes.
• Strong problem-solving skills.
• Ability to adapt to change, work independently with minimal supervision, and collaborate with various business partners.

Preferred Qualifications

• Associate’s degree in business administration, accounting, office administration, or other related field of study, or equivalent experience.
• Experience using office software, databases, or recordkeeping systems.
• Experience working in parking services, transit services, or a similar public-facing operation.
• Knowledge of parking and transit policies, permit processes, citation procedures, or related parking customer service operations.
• Knowledge of billing, reconciliation, and office recordkeeping practices.
• Proficiency with Microsoft Office suite.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

For questions or accommodations related to this position contact

[e-mail]

Job Category (old)

Job Category (old) Office/Service

Job Type

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Alternate Work Schedule (if other than 8-5) Occasional weekend and evening hours

Work Location (City, State)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No

If Temporary, indicate end date

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Briefly describe your experience working with difficult or challenging customers. (Open Ended Question)
• * Please describe your experience processing financial transactions, including types of transactions and years of experience. (Open Ended Question)
• * Please detail your experience in customer service, retail, or office support with direct customer contact (in-person and phone), including years of experience. (Open Ended Question)
• * Please describe your competency with physical and digital filing systems and computers, as well as your experience with Microsoft Excel (include the types of spreadsheets, formulas or reports you created). (Open Ended Question)