Customer Service Representative

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Vacation benefits

Medical insurance

No-cost life insurance

Employee Assistance Program

Parental leave

Retirement plans

Tuition assistance

Employee discounts

Professional development

Job summary

The University of Nebraska-Lincoln is seeking a Customer Service Representative in Lincoln, NE, to be the first point of contact for customers, handle parking permits, bus passes, and payments, and support daily operations. This full-time role requires strong customer service skills, data integrity, and the ability to work with various departments.

Open to weekend/evening hours on occasion, with benefits including paid time off, health insurance, and tuition assistance.

Qualifications

• High school or equivalent experience.
• 1+ years of customer service experience with direct customer contact.
• 1+ years of experience processing financial transactions.
• Strong customer service, interpersonal, and communication skills.
• Ability to de-escalate difficult customer interactions.
• Excellent organizational skills and attention to detail.
• Proficient with computers and filing systems; ability to learn new technology.
• Knowledge of financial transaction processes.
• Strong problem-solving abilities and adaptability to change.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Coordinate and process parking permit sales, bus passes, payroll deductions, billing, and payments.
• Resolve routine customer concerns and document concerns; escalate when needed.
• Prepare the office for daily operations and maintain a clean reception area.
• Perform data entry, records research, verification, and filing of customer data.
• Manage change funds according to procedures.
• Provide citation and impoundment support with explanations of processes.
• Attend Parking Advisory Committee meetings to record minutes and maintain records.
• Process departmental mail and communications.

Skills

Customer service

Interpersonal skills

Communication

De-escalation

Organizational skills

Attention to detail

Computers

Filing systems

Financial transactions

Problem-solving

Adaptability

Independent work

Education

Associate degree

Tools

MS Office

Databases

Job description

Customer Service Representative

Working Title: Customer Service Representative

Department: UO Parking & Transit Services-1018

Requisition Number: S_260633

Posting Open Date: 08/10/2026

Application Review Date: 08/21/2026

Open Until Filled: Yes

Work Location (City, State): Lincoln, NE

Job Type: Full-Time

Alternate Work Schedule: Occasional weekend and evening hours

Posted Salary: $18.00/hr minimum

Physical Required: No

Criminal History Background Check Required: Yes

Commercial Driver’s License (CDL) required: No

Pre-Placement Driving Record Review Required: No

Position funded by grant or other form of temporary funding?: No

Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation, sick, and holiday pay.
• Medical, dental, and vision insurance.
• No-cost life insurance.
• Employee Assistance Program.
• Parental leave
• Retirement plans.
• Tuition assistance for employees and dependents.
• Exclusive employee discounts.
• Professional development through training and education.
• And many more!!

As a Customer Service Representative, you will:

• Serve as the first point of contact for customers by phone and in-person interactions, respond to inquiries, and provide information on parking, transportation, directions, and related services.
• Coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and related reconciliations in accordance with established procedures.
• Resolve routine customer concerns by identifying appropriate solutions, providing guidance, documenting concerns, and referring matters to leadership when appropriate.
• Prepare the office for daily operations and maintain a clean, organized, and customer-ready reception area, such as restocking office supplies.
• Perform data entry, records research, verification, and filing to maintain accurate customer, permit information, vehicle registration, citation history, and related documentation.
• Manage assigned change funds in accordance with established procedures.
• Provide citation and impoundment support by explaining related procedures, citation reasons, payment options, appeals procedures, impoundment documentation, vehicle release procedures, and related service processes.
• Attend Parking Advisory Committee meetings to record minutes and audio, submit materials for approval, and maintain official records.
• Process departmental mail and correspondence, such as receiving, sorting, date stamping, reviewing, preparing outgoing responses, and various departmental communications.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• High school or equivalent experience
• 1+ years of experience in customer service, retail, or office support with direct customer contact, including in-person and phone.
• 1+ years of experience processing financial transactions.
• Strong customer service, interpersonal, and communication skills.
• Skilled in de-escalating difficult customer interactions.
• Demonstrated strong organizational skills and attention to detail.
• Competency with computers and physical and digital filing systems, and the ability to learn new technology.
• Knowledge of financial transaction processes.
• Strong problem-solving skills.
• Ability to adapt to change, work independently with minimal supervision, and collaborate with various business partners.

Preferred Qualifications

• Associate’s degree in business administration, accounting, office administration, or other related field of study, or equivalent experience.
• Experience using office software, databases, or recordkeeping systems.
• Experience working in parking services, transit services, or a similar public-facing operation.
• Knowledge of parking and transit policies, permit processes, citation procedures, or related parking customer service operations.
• Knowledge of billing, reconciliation, and office recordkeeping practices.
• Proficiency with Microsoft Office suite.

Supplemental Questions

1. * Briefly describe your experience working with difficult or challenging customers.

   (Open Ended Question)

2. * Please describe your experience processing financial transactions, including types of transactions and years of experience.

   (Open Ended Question)

3. * Please detail your experience in customer service, retail, or office support with direct customer contact (in-person and phone), including years of experience.

   (Open Ended Question)

4. * Please describe your competency with physical and digital filing systems and computers, as well as your experience with Microsoft Excel (include the types of spreadsheets, formulas or reports you created).

   (Open Ended Question)

Required Documents

Required Documents

Optional Documents