Customer Service Representative

Dinotopia; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dinotopia Madison is seeking a friendly Guest Services Associate to greet families, check in guests, assist with birthday parties and keep the facility spotless. You will use a tablet-based POS system to process admissions, memberships and bookings, and help families explore add-ons to enhance their visit.

This role requires a warm demeanor, reliability, clear communication with parents and teammates, and weekend availability. A supportive team environment and ongoing training are provided.

Qualifications

• Warm, upbeat and enjoys being around kids and families.
• Keeps space clean and organized; willing to get hands dirty.
• Dependable and on time.
• Clear, kind communication with parents and teammates.
• Stays calm when busy.
• Familiar with tablet-based software.
• Weekend availability is required.

Responsibilities

• Check guests in and process admissions, memberships, party bookings, and retail sales on our tablet-based POS system.
• Answer questions about pricing, packages, parties and availability.
• Help families find add-ons and upgrades for a better visit.
• Clean and sanitize play equipment and high-touch surfaces throughout the day.
• Maintain restrooms, lobby, play areas and party rooms.
• Set up, run and reset party rooms between bookings.
• Monitor play areas and enforce safety rules including sock policy and height/age guidelines.

Skills

Guest service

Customer service

Communication

Teamwork

Calm under pressure

Weekend availability

Tools

Tablet software

Job description

Dinotopia is an indoor, dinosaur-themed family entertainment center in Madison. We host tens of thousands of guest, most of them parents with young kids, and a big chunk of our week is birthday parties. We're building a team that treats every guest like the day matters, because for a five-year-old having their birthday here, it does.

About the Role

You're the first face families see when they walk through our doors, and you help set the tone for their whole visit. You'll check guests in, answer their questions, help run birthday parties, and keep our facility spotless. Because we serve young kids and families every day, cleanliness is one of our highest priorities, and it's a big part of this job.

What You'll Do

Guest Services

• Greet every guest warmly and check families in quickly and accurately
• Make sure digital waivers are completed and put wristbands on guests before they enter the play floor
• Process admissions, memberships, party bookings, and retail sales on our tablet-based point-of-sale system
• Answer phone calls and questions about pricing, packages, parties, and availability
• Help families find add-ons and upgrades that make their visit even better

Cleaning and Sanitization

• Clean and sanitize play equipment, high-touch surfaces, tables, and seating throughout the day
• Check and clean restrooms on a regular schedule, keeping them stocked and spotless
• Sweep, mop, and pick up the lobby, play areas, and party rooms
• Empty trash and keep the facility free of clutter
• Complete opening and closing cleaning checklists
• Spot messes and spills right away and take care of them before anyone has to ask

Parties and Floor Support

• Help set up, run, and reset party rooms between bookings
• Keep parties on schedule and help make the birthday child feel like the star of the day
• Monitor play areas and help enforce safety rules like our sock policy and age and height guidelines
• Follow lost child and lost item procedures when needed

What We're Looking For

• Warm, upbeat, and genuinely enjoys being around kids and families
• Takes pride in a clean, organized space and doesn't mind getting hands dirty
• Dependable and on time
• Communicates clearly and kindly with parents and teammates
• Stays calm and friendly when things get busy
• Comfortable learning tablet-based software
• Customer service, retail, or cleaning experience is a plus, but we'll train the right person
• Weekend availability required

Physical Requirements

• Stand and walk for a full shift
• Bend, kneel, and reach while cleaning
• Lift up to 25 to 30 pounds and move tables and chairs for party setups

Weekend Availability is required.