Weekend Guest Experience Associate - Family Fun

Dinotopia; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dinotopia Madison is seeking a friendly Guest Services Associate to greet families, check in guests, assist with birthday parties and keep the facility spotless. You will use a tablet-based POS system to process admissions, memberships and bookings, and help families explore add-ons to enhance their visit.

This role requires a warm demeanor, reliability, clear communication with parents and teammates, and weekend availability. A supportive team environment and ongoing training are provided.

Qualifications

• Warm, upbeat and enjoys being around kids and families.
• Keeps space clean and organized; willing to get hands dirty.
• Dependable and on time.
• Clear, kind communication with parents and teammates.
• Stays calm when busy.
• Familiar with tablet-based software.
• Weekend availability is required.

Responsibilities

• Check guests in and process admissions, memberships, party bookings, and retail sales on our tablet-based POS system.
• Answer questions about pricing, packages, parties and availability.
• Help families find add-ons and upgrades for a better visit.
• Clean and sanitize play equipment and high-touch surfaces throughout the day.
• Maintain restrooms, lobby, play areas and party rooms.
• Set up, run and reset party rooms between bookings.
• Monitor play areas and enforce safety rules including sock policy and height/age guidelines.

Skills

Guest service

Customer service

Communication

Teamwork

Calm under pressure

Weekend availability

Tools

Tablet software

Job description

Dinotopia Madison is seeking a friendly Guest Services Associate to greet families, check in guests, assist with birthday parties and keep the facility spotless. You will use a tablet-based POS system to process admissions, memberships and bookings, and help families explore add-ons to enhance their visit.

This role requires a warm demeanor, reliability, clear communication with parents and teammates, and weekend availability. A supportive team environment and ongoing training are provided.