Front-of-House Team Lead

Dinotopia; Tennessee; Hybrid; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Dinotopia is a playful indoor dinosaur park in Madison, TN, seeking a Team Lead to own front‑of‑house operations and guest satisfaction. You will welcome families, lead the floor during peak times, and ensure smooth open-to-close execution.

You’ll coordinate birthday parties and everyday guest services while upholding safety and cleanliness standards. Ideal candidates radiate warmth, communicate clearly with parents, and remain calm under pressure on busy weekends.

Qualifikationen

• Warm, welcoming personality and unbelievable hospitality.
• Strong communication with families and parents.
• Reliable with ownership and high standards.
• Calm under pressure, especially on busy weekends.
• Comfortable with tablet-based POS and scheduling tools.

Aufgaben

• Lead front-of-house operations and guest satisfaction from open to close.
• Manage check-ins, waivers, admissions, memberships, and bookings on the POS.
• Oversee birthday parties: setup, timing, and room turnover to keep on schedule.
• Maintain safety, cleanliness, and high service standards across lobby, desk, and play areas.
• Coordinate with kitchen and staff to ensure timely food and photo opportunities.

Jobbeschreibung

Dinotopia is a playful indoor dinosaur park in Madison, TN, seeking a Team Lead to own front‑of‑house operations and guest satisfaction. You will welcome families, lead the floor during peak times, and ensure smooth open-to-close execution.

You’ll coordinate birthday parties and everyday guest services while upholding safety and cleanliness standards. Ideal candidates radiate warmth, communicate clearly with parents, and remain calm under pressure on busy weekends.