Customer Service Specialist — Flexible Schedule & Growth

HR Collaboration Group LLC; Michigan City (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dental Insurance

401(k)

Best practice PTO

Flexible schedule

Referral program

Job summary

HR Collaboration Group LLC in Michigan City, IN is seeking a Customer Service Representative to manage orders, inquiries, quotes, and invoicing. You will collaborate with internal teams to resolve issues and ensure timely, accurate service.

The role requires strong customer service skills, attention to detail, and proficiency with Microsoft Office 365 and Excel. A collaborative, responsive, and professional demeanor is valued in this team environment.

Qualifications

• Education: High school diploma or GED preferred; equivalent combination of education and related experience may be considered.
• Experience: 2+ years of customer service or clerical experience, preferably in manufacturing or distribution.
• Language: Strong written and verbal English communication; ability to explain information clearly.

Responsibilities

• Manages customer orders and returns to ensure accurate and timely processing.
• Responds to customer inquiries and status updates to provide prompt and effective service.
• Creates customer invoices and related documentation to support accurate billing.
• Prepares international shipping, customs documents, and Proforma Invoices to ensure compliant shipments.
• Collaborates with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs.
• Addresses customer issues and concerns to maintain positive relationships and service satisfaction.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Excel

Microsoft Office 365

Analytical skills

Teamwork

Time management

Education

High school diploma or GED

Tools

Microsoft Office 365

Excel

Job description

HR Collaboration Group LLC in Michigan City, IN is seeking a Customer Service Representative to manage orders, inquiries, quotes, and invoicing. You will collaborate with internal teams to resolve issues and ensure timely, accurate service.

The role requires strong customer service skills, attention to detail, and proficiency with Microsoft Office 365 and Excel. A collaborative, responsive, and professional demeanor is valued in this team environment.