CUST SVC REP

Harvest Food Group; Naperville (IL); Vor Ort; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

Harvest Food Group in Naperville, IL is seeking a Customer Service Representative to manage the full customer order lifecycle in a fast-paced manufacturing environment. You will coordinate with Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations to ensure accurate order processing and on-time fulfillment.

Ideal candidates are detail-oriented, proactive, and skilled in ERP systems like Plex, EDI, and Excel.

Qualifikationen

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
• ERP systems experience required; Plex and EDI experience strongly preferred.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Proficiency in Microsoft Excel and operational reporting tools.

Aufgaben

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with accuracy and responsiveness.
• Review and validate orders, pricing, freight terms, status updates, and issue resolution to ensure flawless execution.
• Maintain ownership of customer commitments; proactively identify and resolve fulfillment risks.
• Monitor and prioritize open orders daily to align expectations with production and fulfillment capabilities.
• Serve as the primary contact for customer order inquiries, order status updates, and issue resolution.
• Coordinate with Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.

Kenntnisse

Order management

Customer operations

Cross-functional collaboration

Analytical thinking

Excel proficiency

Ausbildung

4 Year Degree

Tools

Plex ERP

EDI

Microsoft Excel

Jobbeschreibung

CUST SVC REP# CUST SVC REPNAPERVILLE, IL 60563; East Chicago, IN 46312## OverviewSalary Range$60,000.00 - $65,000.00 SalaryLevelExperiencedPosition TypeFull TimeJob ShiftAnyEducation Level4 Year DegreeCategoryCustomer Service## Description**JOB SUMMARY**The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.**ESSENTIAL DUTIES & RESPONSIBILITIES*** The following are essential job duties. Additional responsibilities may be assigned based on business needs.* Regular, reliable, and punctual attendance is required to effectively perform the responsibilities of this role.**KEY RESPONSIBILITIES*** Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.* Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.* Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.* Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.* Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.* Build and maintain strong customer relationships through responsive communication and operational excellence.**Cross-Functional Coordination*** Serve as a central point of coordination between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.* Drive alignment, communication and execution across departments to ensure customer commitments are achieved accurately and on schedule* Partner with internal stakeholders to resolve supply constraints, scheduling conflicts, inventory shortages, and shipment issues with urgency and professionalism.* Monitor inventory levels and customer demand trends to support proactive fulfillment planning.* Coordinate shipment readiness and carrier pickups to meet customer delivery schedules and operational priorities.**Customer Experience & Problem Resolution*** Deliver a high level of customer service through timely communication, responsiveness, and professional issue resolution.* Investigate and resolve order discrepancies, shipment delays, damages, returns, and customer concerns efficiently and thoroughly.* Build credibility and trust with internal and external customers by demonstrating ownership, reliability, and consistent follow-through.* Identify opportunities to improve processes, increase efficiency, reduce errors, and strengthen customer satisfaction.* Contribute to a culture of accountability, continuous improvement, and operational excellence.* Support OTIF delivery performance through proactive order monitoring, issue escalation, and cross-functional coordination.**Qualifications*** 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.* Experience working within ERP systems required; Plex and EDI experience strongly preferred.* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.* Excellent communication, problem-solving, and cross-functional collaboration skills.* Highly detail-oriented with strong follow-through and a sense of urgency.* Proficiency in Microsoft Excel and operational reporting tools preferred.* Solid understanding of supply chain, inventory management, and fulfillment processes.**The Successful Candidate Will Demonstrate:*** Strong ownership mentality and accountability* Ability to perform under pressure with consistency and accuracy* Proactive communication and problem-solving skills* Operational agility and adaptability* Customer first mindset balanced with business priorities* Professionalism, responsiveness, and execution focus* Strong analytical and critical thinking abilities* Ability to collaborate effectively within a cross-functional team environment**WHY JOIN US?*** Play a key role in the launch of a next-generation facility* Work with a collaborative and innovative-driven team* Help deliver high-quality, safe, and delicious food products to consumers* Contribute to the future of food manufacturing through automation and sustainability* Comprehensive Benefits Package including: Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.