Customer Service Representative

GroHR; Myrtle Beach (SC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

In-office role with supportive team

Job summary

Integrated Insurance Solutions is seeking an organized, detail-oriented Office Administrator to keep our office running smoothly. This role is central to day-to-day operations, supporting both our agents and our clients.

You will manage phones, scheduling, and general office correspondence, process policy documents and renewals, and maintain accurate client files with basic bookkeeping tasks as needed. A professional, friendly demeanor and strong attention to detail are essential.

Qualifications

• Excellent organizational and multitasking abilities.
• Strong written and verbal communication.
• Proficiency in Microsoft Office and general computer skills.
• Prior office administration or customer service experience preferred.
• Insurance industry experience is a plus but not required.
• Professional, friendly demeanor with strong attention to detail.

Responsibilities

• Serve as a point of contact for clients calling or visiting the office.
• Manage phones, scheduling, and general office correspondence.
• Process policy documents, endorsements, and renewals.
• Support agents with administrative tasks related to client accounts.
• Maintain accurate and organized client files and records.
• Handle incoming mail, invoicing, and basic bookkeeping tasks as needed.
• Order office supplies and help maintain a professional office environment.
• Assist with special projects as assigned.

Skills

Organizational skills

Communication skills

Professional demeanor

Attention to detail

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the Role

Integrated Insurance Solutions is seeking an organized, detail-oriented Office Administrator to keep our office running smoothly. This role is central to our day-to-day operations, supporting both our agents and our clients.

What You'll Do

• Serve as a point of contact for clients calling or visiting the office
• Manage phones, scheduling, and general office correspondence
• Process policy documents, endorsements, and renewals
• Support agents with administrative tasks related to client accounts
• Maintain accurate and organized client files and records
• Handle incoming mail, invoicing, and basic bookkeeping tasks as needed
• Order office supplies and help maintain a professional office environment
• Assist with special projects as assigned

What We're Looking For

• Excellent organizational and multitasking skills
• Strong written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
• Prior office administration or customer service experience preferred
• Insurance industry experience a plus, but not required
• Professional, friendly demeanor with strong attention to detail

What We Offer

• Competitive salary
• Stable, in‑office role with a supportive team
• Opportunity to learn the insurance industry from the ground up
• Health Insurance