Insurance Customer Service RepresentativeSales

Augustyniak Insurance Group; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Performance bonuses

Training provided

Job summary

Augustyniak Insurance Group is seeking a detail-oriented office assistant to help with client communication by phone and email, data entry, and routine file maintenance. You will assist teammates, answer coverage questions, and support the sales process by offering additional lines of insurance.

We provide training and a Monday–Friday schedule, 8:30–5:00, with occasional evenings or Saturdays for events to support the community.

Qualifications

• No prior insurance experience required; training provided.
• Excellent communication and organizational skills.

Responsibilities

• Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper
• Supporting teammates with follow up for clients and prospects
• Research and resolve coverage questions
• Promptly respond to client needs either on the phone or electronically
• Maintain client files and process routine correspondence between our agency and the client or company— both paper records and on our many different software programs
• Cultivate new opportunities and offer additional lines of insurance through consultative selling
• Assist with other office duties as they arise and are needed

Skills

Microsoft Word

Excel

Outlook

Calculator

Typing speed

Communication

Organization

Punctuality

Team player

Tools

Calculator

Job description

Do you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this sounds like you, please read on.

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

Our hours are Monday thru Friday from 8:30 – 5:00 and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

Job Responsibilities

• Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper
• Supporting teammates with follow up for clients and prospects
• Research and resolve coverage questions
• Promptly respond to client needs either on the phone or electronically
• Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
• Cultivate new opportunities and offer additional lines of insurance through consultative selling
• Assist with other office duties as they arise and are needed

Professional and Personal Skills

• Proficient with Microsoft Word, Excel, Outlook and a calculator
• Type quickly and accurately
• Excellent communication skills both verbal and written
• Organized, structured, punctual and will follow the rules
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

Wages and Compensation

• We offer competitive wages between $18 - $20 depending on experience and if you already have a license, bonuses for performance and other benefits are available as well.

Experience Requirements

• No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience working within the insurance industry is a bonus.