Customer Service Representative

Motion; Mount Vernon (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Motion Industries in Mount Vernon, IL is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will handle order entry, quotes, and pricing while supporting account representatives and maintaining strong customer relationships.

The role requires reliability, organization, and strong communication, with 0–3 years of related experience and basic computer skills to use business systems and internet search.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Reliable, organized with strong attention to detail.
• Strong written and verbal communication skills.
• Basic computer skills; able to use business systems and internet search.
• Product knowledge is preferred.

Responsibilities

• Responds to customer inquiries and provides quotes.
• Processes orders via phone, fax, email, or in person.
• Executes order entry and pricing within policy.
• Selects cost-effective shipping methods and coordinates with accounts.
• Manages backorders and returns; supports account representatives.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High School Diploma

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Mount Vernon, IL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000026643**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.$18.00 - $21.90 USD Hourly