Customer Service Representative

Mom Corps; Morton Grove (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

Mom Corps is seeking a Technical Customer Service Representative for a 6+ month contract-to-hire opportunity located in Morton Grove, IL. The role is fully onsite and centers on accurate order processing, addressing inquiries, and coordinating with internal departments.

Ideal candidates will have 3+ years of customer service experience in a technical product line, proficiency in Microsoft Office, and ERP/CRM experience (SAP or Salesforce preferred).

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Technical product knowledge

ERP/CRM experience

Microsoft Office

Independent worker

Communication skills

Multitasking

Second language

Teamwork

Attention to detail

Education

Two years college or technical schooling

Tools

SAP

Salesforce

Job description

Our client, a water technology provider, is seeking a Technical Customer Service Representative for a 6+ month contract-to-hire opportunity located in Morton Grove, IL. This role is fully onsite.

This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Core Responsibilities:

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills:

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.