Technical B2B Customer Service Specialist (ERP/CRM)

Compunnel Inc.; Morton Grove (IL); On-site; USD 55,000 - 75,000; Part time

Job summary

Compunnel Inc. in Morton Grove, IL, is seeking a Technical Customer Service Representative to manage orders, assist customers, and coordinate with departments.

The role emphasizes accuracy in order processing, ERP/CRM usage, and strong communication skills in a fast-paced environment. Ideal candidates have 3+ years of technical customer service experience, familiarity with SAP or Salesforce, and the ability to work independently while collaborating with teammates.

Qualifications

• 3+ years in customer service for a technical product line.
• Two years of college or technical schooling, or five years in a technical role.
• Proficiency in Microsoft Office.
• Experience in ERP or CRM systems (SAP or Salesforce preferred).
• Strong customer advocacy and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Excellent communication and teamwork.
• Strong math skills and attention to detail.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Technical aptitude

Multitasking

Independent work

Teamwork

Education

Two years of college or technical schooling

Tools

SAP

Salesforce

Microsoft Office

Job description

Compunnel Inc. in Morton Grove, IL, is seeking a Technical Customer Service Representative to manage orders, assist customers, and coordinate with departments.

The role emphasizes accuracy in order processing, ERP/CRM usage, and strong communication skills in a fast-paced environment. Ideal candidates have 3+ years of technical customer service experience, familiarity with SAP or Salesforce, and the ability to work independently while collaborating with teammates.