Technical Customer Service Representative

Compunnel Inc.; Morton Grove (IL); In loco; USD 55.000 - 75.000; Part-time

Descrizione del lavoro

Compunnel Inc. in Morton Grove, IL, is seeking a Technical Customer Service Representative to manage orders, assist customers, and coordinate with departments.

The role emphasizes accuracy in order processing, ERP/CRM usage, and strong communication skills in a fast-paced environment. Ideal candidates have 3+ years of technical customer service experience, familiarity with SAP or Salesforce, and the ability to work independently while collaborating with teammates.

Competenze

• 3+ years in customer service for a technical product line.
• Two years of college or technical schooling, or five years in a technical role.
• Proficiency in Microsoft Office.
• Experience in ERP or CRM systems (SAP or Salesforce preferred).
• Strong customer advocacy and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Excellent communication and teamwork.
• Strong math skills and attention to detail.

Mansioni

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Conoscenze

Customer service

Technical aptitude

Multitasking

Independent work

Teamwork

Formazione

Two years of college or technical schooling

Strumenti

SAP

Salesforce

Microsoft Office

Descrizione del lavoro

Technical Customer Service Representative

10/21/2026

Contract

Active

Job Description:

Job Description: Technical Customer Service Representative I

JOB SUMMARY: It is standard 8a-5p or 7a-4p.

Join the America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Key Responsibilities:

• Receive and accurately process customer orders.


• Verify and edit customer orders for completeness.


• Enter orders in LN, eLogia, and ESP-REP systems.


• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.


• Maintain an accurate customer order database.


• Generate inter-departmental inquiries for product availability and expedite requests.


• Evaluate stock availability against shipping schedules.


• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Required Qualifications:

• 3+ years of customer service experience in a technical product line (B2B preferred).


• Two years of college or technical schooling, or five years in a technical position.


• Proficiency in Microsoft Office


• Experience in an ERP or CRM system, SAP or salesforce preferred


• Strong customer advocacy skills.


• Technical aptitude and solid math skills.


• Ability to work independently and self-motivate.


• Adaptability to a fast-paced environment.


• Commitment to teamwork, professionalism, and excellent customer service.


• Ability to manage multiple tasks and prioritize effectively.


• Strong business acumen, organizational skills, time management, and attention to detail.

Preferred Qualifications:

• Proficiency in a second language is a plus.