Dealer Relations Coordinator

No 1 Collision (1993) Inc; Costa Mesa (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Company Sponsored Benefits Plan (HE, D

Company Sponsored Opportunities to Tr}

Job summary

No. 1 Collision Group in Newport Beach, CA is seeking a results-driven professional to serve as the primary contact for dealership partners and to build lasting relationships, ensuring a smooth repair process and high customer satisfaction.

You will coordinate with dealership staff, provide regular updates, and collaborate with internal teams to meet client needs, while promoting positive engagement and referral opportunities.

Qualifications

• Minimum 5 years of experience in Autobody or Dealership environments.
• Extensive experience working with insurance companies in California.
• Team player with a strong commitment to delivering exceptional customer service.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Excellent communication and interpersonal skills with a client-focused mindset.
• Strong problem-solving abilities with a proactive, solution-oriented approach.
• Highly organized and able to manage multiple relationships and responsibilities simultaneously.
• Valid California Driver’s License with a clean record; able to drive both manual and automatic vehicles.
• Proficient in CRM software and Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for dealership partners.
• Build and maintain strong, long-term relationships with dealerships to ensure satisfaction and repeat business.
• Coordinate with dealership staff to streamline processes, manage service requests, and ensure timely communication.
• Provide regular updates to customers throughout the repair process.
• Develop and implement customer satisfaction initiatives (e.g., monthly prize draws, gift card incentives).
• Encourage and promote positive Google Reviews and online engagement.
• Collaborate with internal teams to address client needs and maintain high service standards.
• Conduct regular visits to dealerships to assess needs, provide updates, and nurture partnerships.
• Track client and dealership interactions; identify opportunities to enhance service delivery.
• Research and maintain strong working relationships with insurance companies.
• Assist the Production Manager with operational tasks as needed.
• Move customer vehicles safely, as required.
• Perform other duties as assigned.

Skills

Autobody/Dealership experience

Insurance industry experience (CA)

CRM software

Microsoft Office Suite

Customer service mindset

Tools

CRM software

Microsoft Office Suite

Job description

No. 1 Collision Group is excited to announce that we are currently accepting applications for our newest location

Location: No.1 Collision Group (Newport Beach)

Here at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.

While we understand that credentials are important, the number one thing we look for in potential candidates is work ethic and a positive mindset. These two things are important not only in the workplace; but also in life, as they set the tone for everything you do. These are the people we are looking to hire as a part of our team here at No. 1.

Duties and Responsibilities

• Serve as the primary point of contact for dealership partners
• Build and maintain strong, long-term relationships with dealerships to ensure satisfaction and repeat business
• Coordinate with dealership staff to streamline processes, manage service requests, and ensure timely communication
• Provide regular updates to customers throughout the repair process
• Develop and implement customer satisfaction initiatives (e.g., monthly prize draws, gift card incentives)
• Encourage and promote positive Google Reviews and online engagement
• Collaborate with internal teams to address client needs and maintain high service standards
• Conduct regular visits to dealerships to assess needs, provide updates, and nurture partnerships
• Track client and dealership interactions; identify opportunities to enhance service delivery
• Research and maintain strong working relationships with insurance companies
• Assist the Production Manager with operational tasks as needed
• Move customer vehicles safely, as required
• Perform other duties as assigned

Qualifications

• Minimum 5 years of experience in Autobody or Dealership environments
• Extensive experience working with insurance companies in California
• Team player with a strong commitment to delivering exceptional customer service
• Ability to multitask and prioritize effectively in a fast-paced setting
• Excellent communication and interpersonal skills with a client-focused mindset
• Strong problem-solving abilities with a proactive, solution-oriented approach
• Highly organized and able to manage multiple relationships and responsibilities simultaneously
• Valid California Driver’s License with a clean record; able to drive both manual and automatic vehicles
• Proficient in CRM software and Microsoft Office Suite

No.1 Collision Group will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.

To illustrate our dedication to our team, some of the benefits we provide are:

• Competitive Wages
• Company Sponsored Benefits Plan (Extended Health Care, Dental, Vision, and Life Insurance)
• Company Sponsored Opportunities to Travel Abroad for Training
• Company Sponsored Education, and Opportunities for Growth
• State-of-the-Art Facility with Ergonomic Workstations
• Employee Reward Programs & Annual Safety Shoes Reimbursement & Employee Referral Bonus
• Company Sponsored Recreational Event(s)
• Free No.1 Collision Group Apparel
• Company Lunch(s) (at least once a month)
• Free Coffee and Other Beverages

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Only the candidates who are chosen to advance to the next step of our recruitment process will be contacted through phone or email.

Please note that internal applicants will be given first consideration.