Customer Service Representative

Guhring USA; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Guhring Inc. is seeking a motivated Customer Service Representative to serve as the main link between customers, the sales team, production, and management in a fast-paced environment.

You will handle inquiries, process orders, provide pricing and product information, and collaborate with cross-functional teams to ensure timely fulfillment and accurate records.

Qualifications

• 13 years of customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Ability to multitask and work in a team-oriented environment.
• Experience with Microsoft Word and Excel.
• SAP experience is a plus

Responsibilities

• Provide exceptional customer service through phone, email, fax, and website inquiries.
• Process customer orders accurately and efficiently.
• Provide pricing, delivery, and product information to customers.
• Coordinate with sales and production teams to ensure timely order fulfillment.
• Resolve customer questions and concerns professionally.
• Maintain accurate customer records and documentation within our systems.
• Prepare reports, correspondence, and order confirmations

Skills

Customer service

Administrative experience

Organizational skills

Communication skills

Tools

Microsoft Word

Excel

SAP

Job description

JOB REQUIREMENTS: Customer Service Representative Join the Team at

Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team. In this role, you will be the key connection between our customers, sales team, production departments, and management helping ensure every customer receives outstanding service and support.

What You’ll Do

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

What We’re Looking For

• 13 years of customer service, administrative, or office experience
• Strong communication and organizational skills
• Ability to multitask and work in a team-oriented environment
• Experience with Microsoft Word and Excel
• SAP experience is a plus Ability to read and interpret order information and technical

Preferred

• Documents Experience Working In a Manufacturing Environment Preferred

Why Join Guhring?

• Stable and growing manufacturing company
• Supportive team atmosphere
• Opportunity to grow and develop professionally
• Competitive pay and benefits package

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.