Customer Service

Guhring, Inc.; Town of Brookfield (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Guhring Inc. is seeking a Customer Service Representative to act as the main link between customers, sales, production, and management. You will help ensure outstanding service and timely order fulfillment while maintaining accurate records.

The role requires 1–3 years in customer service or related office work, strong communication, multtasking, and proficiency with Word/Excel. SAP experience is a plus, and the position is based in Brookfield, WI.

Qualifications

• 1-3 years of customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Ability to multitask and work in a team-oriented environment.
• Experience with Microsoft Word and Excel.
• SAP experience is a plus.
• Ability to read and interpret order information and technical documents.

Responsibilities

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

Skills

Customer service

Communication

Organizational skills

Teamwork

Multitasking

Tools

Microsoft Word

Excel

SAP

Job description

Title: Customer Service

Full-Time/Part-Time: Full-Time

Shift: Days

Description:

Customer Service Representative

Join the Team at Guhring Inc.

Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team.

In this role, you will be the key connection between our customers, sales team, production departments, and management-helping ensure every customer receives outstanding service and support.

What You'll Do

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

What We're Looking For

• 1-3 years of customer service, administrative, or office experience
• Strong communication and organizational skills
• Ability to multitask and work in a team-oriented environment
• Experience with Microsoft Word and Excel
• SAP experience is a plus
• Ability to read and interpret order information and technical documents

Why Join Guhring?

• Stable and growing manufacturing company
• Supportive team atmosphere
• Opportunity to grow and develop professionally
• Competitive pay and benefits package

This position is currently accepting applications.

Location: Brookfield

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.