Customer Service

GUHRING INC; Town of Brookfield (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Guhring Inc. is seeking a Customer Service Representative in Brookfield, Wisconsin. The role focuses on delivering outstanding service, handling orders, and coordinating with sales and production to ensure timely fulfillment.

The candidate will communicate effectively, maintain records, and support pricing and product information while working in a fast-paced manufacturing environment.

Qualifications

• 1-3 years of customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Ability to multitask and work in a team-oriented environment.
• Experience with Microsoft Word and Excel.
• SAP experience is a plus.
• Ability to read and interpret order information and technical documents.

Responsibilities

• Provide exceptional customer service through multiple channels.
• Process customer orders accurately and efficiently.
• Provide pricing, delivery, and product information to customers.
• Coordinate with sales and production teams to ensure timely order fulfillment.
• Resolve customer questions and concerns professionally.
• Maintain accurate customer records and documentation in our systems.
• Prepare reports, correspondence, and order confirmations.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Order information interpretation

Technical documents reading

Tools

Microsoft Word

Excel

SAP

Job description

About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating, reconditioning, and tool management services. More than a century of expertise in cutting tool manufacturing, combined with powerful R&D resources, place Guhring at the forefront of technical innovations in cutting tools.

Full-Time/Part-Time Full-Time

Shift Days

Description

Customer Service Representative

Join the Team at Guhring Inc.

Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team.

In this role, you will be the key connection between our customers, sales team, production departments, and management-helping ensure every customer receives outstanding service and support.

What You'll Do

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

What We're Looking For

• 1-3 years of customer service, administrative, or office experience
• Strong communication and organizational skills
• Ability to multitask and work in a team-oriented environment
• Experience with Microsoft Word and Excel
• SAP experience is a plus
• Ability to read and interpret order information and technical documents

Why Join Guhring?

• Stable and growing manufacturing company
• Supportive team atmosphere
• Opportunity to grow and develop professionally
• Competitive pay and benefits package

Location Brookfield

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.