Customer Service Representative

Guhring, Inc.; Waukesha (WI); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Job summary

Guhring, Inc. in Wisconsin seeks a Customer Service Representative to connect customers with sales, production, and management, ensuring outstanding service and accurate order handling.

You will respond to inquiries, process orders, provide pricing and delivery information, and coordinate cross-functionally to fulfill commitments. Manufacturing experience is preferred. Competitive pay and benefits offered.

Qualifications

• 1–3 years of customer service, administrative, or office experience.
• Strong communication and organizational skills.
• Experience with Microsoft Word and Excel; SAP experience is a plus.
• Experience in a manufacturing environment preferred.

Responsibilities

• Provide exceptional customer service through phone, email, fax, and website inquiries.
• Process customer orders accurately and efficiently.
• Provide pricing, delivery, and product information to customers.
• Coordinate with sales and production teams to ensure timely order fulfillment.
• Resolve customer questions and concerns professionally.
• Maintain accurate customer records and documentation within our systems.
• Prepare reports, correspondence, and order confirmations.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Microsoft Word

Microsoft Excel

SAP

Education

High school diploma or equivalent

Tools

CRM software

Job description

Customer Service Representative

Join the Team at Guhring Inc.

Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is looking for a motivated and customer-focused Customer Service Representative to join our growing team.

In this role, you will be the key connection between our customers, sales team, production departments, and management-helping ensure every customer receives outstanding service and support.

What You'll Do

• Provide exceptional customer service through phone, email, fax, and website inquiries
• Process customer orders accurately and efficiently
• Provide pricing, delivery, and product information to customers
• Coordinate with sales and production teams to ensure timely order fulfillment
• Resolve customer questions and concerns professionally
• Maintain accurate customer records and documentation within our systems
• Prepare reports, correspondence, and order confirmations

What We're Looking For

• 1-3 years of customer service, administrative, or office experience
• Strong communication and organizational skills
• Ability to multitask and work in a team-oriented environment
• Experience with Microsoft Word and Excel
• SAP experience is a plus
• Ability to read and interpret order information and technical documents
• Experience working in a Manufacturing Environment preferred

Why Join Guhring?

• Stable and growing manufacturing company
• Supportive team atmosphere
• Opportunity to grow and develop professionally
• Competitive pay and benefits package