Customer Service Representative

CompleteStaff; Waukesha (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Job summary

CompleteStaff is seeking a Manufacturing Customer Service Representative with a positive, professional attitude who can enter and manage customer orders, handle invoicing and weekly AR calls, and verify product specifications.

You will collaborate with sales, purchasing, engineering and manufacturing to monitor progress and resolve inquiries, billing issues, and delivery questions while maintaining strong data entry and ERP system skills.

Qualifications

• High school diploma or equivalent; college preferred.
• 3+ years of customer service in a B2B manufacturing environment.
• Strong written and verbal communication skills.
• Analytical thinker with good math and organizational skills.
• Proficient with ERP systems and data entry.

Responsibilities

• Enter and manage customer orders and invoicing.
• Handle weekly accounts receivable collection calls.
• Collaborate with sales, purchasing, engineering and manufacturing to monitor progress and meet customer demands.

Skills

Customer relations

Data entry

ERP software

Attention to detail

Math skills

Interpersonal skills

Education

High school diploma or equivalent

College preferred

Tools

ERP software

Job description

We are seeking a Manufacturing Customer Service Representative with a positive, professional
attitude and ability to think and react quickly. This individual is responsible for all our customer
invoicing and weekly A/R collection calls. In this role, you will enter and manage customer
orders, consult with the customer to verify product/order specifications and confirm delivery
dates. This roles requires the ability to work closely with internal staff (sales, purchasing,
engineering, manufacturing) to monitor progress and ultimately ensure your customers’
demands are met. Your ability to positively address and resolve customer inquiries, problems,
and complaints regarding product quality, delivery, billing, and other issues will be critical to your
success. This position reports to the General Manager and must be able to work
independently. Strong computer and interpersonal skills are a must!

Benefits and Total Compensation

The company offers a competitive total rewards package which will reward you for your strong performance with the following:

• Competitive hourly rate
• 401(k) plan with match
• Company Paid Benefits include: Short and Long-Term Disability, AD&D, Life Insurance
• Generous PTO plan and paid holidays
• Health, Dental, and Vision Insurance

Position Qualifications

• High school diploma or equivalent; college preferred
• Professional customer relations skills including business writing and verbal skills
• Must have at least 3 years of customer service, sales support, or inside sales experience in a B2B manufacturing environment.
• Analytical thinker with high mental aptitude and good math and organizational skills
• Strong attention to detail and follow through is a must
• Strong computer skills a must – data entry, general navigation and eventually a strong understanding of our ERP software

Full-time, First Shift (7:30am-4pm) M-F, OT as required
Hourly: $19-$24/hr based on experience