Customer Service Representative

Tata Consultancy Services; Milford (OH); On-site; USD 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role is ideal for individuals with a passion for helping others and excellent communication skills. You will be responsible for managing inbound calls and emails, ensuring customer satisfaction through effective communication and data entry. With a focus on providing top-notch service, you will thrive in a fast-paced environment while utilizing tools like Excel, Word, and Outlook. If you're looking to kickstart your career in a supportive and engaging atmosphere, this opportunity is perfect for you.

Qualifications

• 0 to 2 years of experience in contact centre or administrative tasks.
• Proficient in handling inbound calls and emails.

Responsibilities

• Handle inbound calls/emails as part of daily production.
• Ensure clearance of high volumes of communication.

Skills

Customer Service Skills

Written Communication

Verbal Communication

Data Entry Skills

Excel

Word

Outlook

Inbound Call Handling

Tools

Excel

Word

Outlook

Job description

Position: Customer Service Representative

Duration: FTE/ Direct Hire

Job Description:

• 0 to 2 years of experience in any contact centre or administrative task.
• Customer service skills with good written and verbal communication skills (role requires email/fax/phone based communication).
• Ability to handle inbound calls/emails as part of daily production.
• Good data entry skills.
• Proficient in Excel, Word, and Outlook to ensure clearance of high volumes.
• Expertise in Auto Claims area will be an advantage.

Base Pay Range:

$30,000.00/yr - $35,000.00/yr

Salary:

$32,000 - $35,000 a year

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Administrative

Industries:

IT Services and IT Consulting