Customer Service Advocate II

SPECTRAFORCE; Columbia (SC); On-site; USD 20,457 - 29,136; Full time

Job summary

A staffing agency is seeking an entry-level Customer Service Representative to provide prompt and accurate responses to customer inquiries. The ideal candidate will have excellent communication skills and the ability to handle high-stress situations. Duties include researching and resolving customer issues, documenting inquiries, and maintaining accurate records. A High School Diploma or equivalent is required, with a preference for candidates having customer service experience. This contract position offers competitive pay in a typical office environment.

Qualifications

• Excellent communication skills are essential.
• Proficient spelling, punctuation, and grammar required.
• Candidates must handle confidential information with discretion.

Responsibilities

• Provide prompt, accurate responses to customer inquiries.
• Research and resolve inquiries as needed.
• Document inquiries and maintain records.

Skills

Excellent verbal and written communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Ability to maintain confidentiality

Education

High School Diploma or equivalent

1 year of claims processing or customer service experience

Tools

Basic computer operating skills

Job description

3 days ago Be among the first 25 applicants

This range is provided by SPECTRAFORCE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Training

• 6-8 Weeks Training Schedule - Monday-Friday, 8AM-4:30PM

Duties

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
• Performs research as needed to resolve inquiries.
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• 10% Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• 5% Assist with the training of new employees and cross training of coworkers.

Skills

• Required Skills and Abilities: Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high stress situations. Good judgment.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Tools: Basic computer operating skills. Standard office equipment.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
• Work Environment: Typical office environment.

Education

• Required Education: High School Diploma or equivalent
• Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Hospitals and Health Care