Customer Service Representative

inMy Jet; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Pentastar Aviation in Waterford, MI is seeking a Customer Service Representative to greet executive travelers and aircraft crews with Ritz Carlton–level enthusiasm and to deliver outstanding service at our Executive Facilities.

You will handle emails and in‑person visits, respond to calls, and coordinate fuel, parking, transport, room reservations, catering and badge handling, ensuring accuracy by confirming details with customers. This role requires flexibility and a team mindset.

Qualifications

• Bright and sharp communication skills, written and verbal.
• Ability to work flexible schedules including evenings, weekends and holidays.

Responsibilities

• Greet executive travelers and aircraft crew members in person and via email/phone.
• Coordinate fuel orders, parking/hangar, ground transportation, room reservations, catering, and key handling.
• Confirm all requests with customers to ensure information is accurate and processed.
• Issue visitor security badges and direct visitors within the facilities.
• Monitor security and safety requirements for customers and employees.

Skills

Customer service

Communication

Teamwork

MS Office

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

# Customer Service RepresentativePentastar AviationWaterford, MI, USA10 days agoJob descriptionA Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.Responsibilities for the position are as follows:Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.Answering incoming phone calls, to include radio communications with aircraft and support personnel.Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).Confirming all requests with customers to ensure information is accurate and processed appropriately.Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.Providing visitor security badge and direction to all visitors within the facilities.Continuous monitoring of security and safety requirements for our customers and employees.RequirementsQualifications for the position are as follows:High school diploma or equivalent requiredValid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportationSolid customer service skillsStrong teamworking skillsRequires an outgoing, friendly personality with a positive attitudeBasic computer skills (MS Office)Ability to work flexible schedules including evenings, weekends and holidays and overtime as requiredMust be willing to learn new processes and be open to coaching from other members of the teamMulti-tasking skills a mustAbility to work outdoors in various weather conditions when necessary