Customer Service Representative

Pentastar-Aviation,-Llc.; Waterford Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Pentastar Aviation seeks a Customer Service Representative to greet executive travelers and aircraft crew with Ritz Carlton–level enthusiasm at our Executive Facilities.

You will deliver outstanding service by handling emails and in-person visits, answering calls, coordinating fuel orders, parking, ground transportation, room reservations, and catering, while verifying details for accuracy in a dynamic setting.

Qualifications

• Bright and sharp communication (written and verbal) skills are a must.
• Solid customer service skills.
• Strong teamworking skills.
• Outgoing, friendly personality with a positive attitude.
• Basic computer skills (MS Office).
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required.
• Willingness to learn new processes and be open to coaching.

Responsibilities

• Greet executive travelers and aircraft crew with enthusiasm and provide top-level customer service.
• Provide superior customer service to passengers, crew members, and guests.
• Answer incoming phone calls, including radio communications with aircraft and support.
• Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling.
• Confirm all requests with customers to ensure accuracy and processing.
• Maintain concentration in a fast-paced environment while serving customers.
• Provide visitor security badges and directions within the facilities.
• Monitor security and safety requirements for customers and employees.

Skills

Communication skills

Customer service

Teamwork

Outgoing personality

MS Office

Multi-tasking

Flexibility

Education

High school diploma

Tools

MS Office

Job description

Description

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

• Bright and sharp communication (both written and verbal) skills are a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
• Providing superior customer service to passengers, crew members, and all guests of Pentastar Aviation.
• Answering incoming phone calls, including radio communications with aircraft and support personnel.
• Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling (both car and aircraft).
• Confirming all requests with customers to ensure information is accurate and processed appropriately.
• Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast-paced.
• Providing visitor security badges and directions to all visitors within the facilities.
• Continuous monitoring of security and safety requirements for our customers and employees.

Requirements

Qualifications for the position are as follows:

• High school diploma or equivalent required
• Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
• Solid customer service skills
• Strong teamworking skills
• Requires an outgoing, friendly personality with a positive attitude
• Basic computer skills (MS Office)
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
• Must be willing to learn new processes and be open to coaching from other members of the team
• Multi-tasking skills a must
• Ability to work outdoors in various weather conditions when necessary