Customer Service Representative

Pentastar Aviation, LLC; Michigan; On-site; USD 32,000 - 48,000; Full time

Job summary

Pentastar Aviation, LLC is seeking a Customer Service Representative to greet executive travelers and aircraft crews with high energy and professionalism at our Executive Facilities. You will deliver Ritz-Carlton‑like service, handle guest requests, and coordinate parking, fuel, transport, and room arrangements.

You must be able to work evenings, weekends, holidays and overtime, with strong communication and teamwork to ensure a flawless guest experience.

Qualifications

• High school diploma or equivalent required.
• Valid and unrestricted driver’s license; able to complete DOT medical requirements.
• Solid customer service skills.
• Strong teamworking skills.
• Outgoing, friendly personality with a positive attitude.
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required.
• Willing to learn new processes and be open to coaching.
• Multi-tasking skills.
• Ability to work outdoors in various weather conditions.

Responsibilities

• Greet executive travelers and aircraft crew with Ritz Carlton-like enthusiasm.
• Provide superior customer service to passengers, crew, and guests.
• Answer incoming phone calls and radio communications with aircraft and support personnel.
• Manage requests for fuel orders, parking/hangar, ground transportation, room reservations, catering orders, and key handling.
• Confirm all requests with customers to ensure accuracy.
• Maintain concentration while handling fast-paced tasks.
• Provide visitor security badges and directions within the facilities.
• Monitor security and safety requirements for customers and employees.

Skills

Customer service

Communication

Team player

Flexibility

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

• Bright and sharp communication (both written and verbal) skills are a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
• Providing superior customer service to passengers, crew members, and all guests of Pentastar Aviation.
• Answering incoming phone calls, including radio communications with aircraft and support personnel.
• Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling (both car and aircraft).
• Confirming all requests with customers to ensure information is accurate and processed appropriately.
• Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast-paced.
• Providing visitor security badges and directions to all visitors within the facilities.
• Continuous monitoring of security and safety requirements for our customers and employees.

Requirements

Qualifications for the position are as follows:

• High school diploma or equivalent required
• Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
• Solid customer service skills
• Strong teamworking skills
• Requires an outgoing, friendly personality with a positive attitude
• Basic computer skills (MS Office)
• Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
• Must be willing to learn new processes and be open to coaching from other members of the team
• Multi-tasking skills a must
• Ability to work outdoors in various weather conditions when necessary