Customer Service Representative

MAFÉ Resources; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

MAFÉ Resources in Miami is seeking entry-level professionals to join a growing Sales department in a customer service and sales support capacity. You will engage prospective customers by phone, assess initial needs, and help transfer them to the sales team.

This role is well suited for someone who enjoys speaking with customers, building rapport, and developing their sales skills, with potential to advance into a full sales position as you grow.

Qualifications

• Prior experience in customer service or call center is preferred.
• Strong verbal communication and active listening skills.
• Comfortable speaking with new customers and managing phone conversations.
• Ability to build rapport, stay organized, and document customer information accurately.
• Dependable, receptive to coaching, and motivated to learn.

Responsibilities

• Engage prospective customers by phone in a professional and helpful manner.
• Ask introductory questions to understand customers' business funding needs.
• Provide general information about the company's services.
• Facilitate live call transfers to the appropriate sales representative.
• Maintain accurate records of customer conversations and follow-up needs.
• Coordinate with the sales team to support a smooth customer experience.
• Develop knowledge of the company's offerings and sales process.

Skills

Customer service experience

Phone sales

Active listening

Verbal communication

Rapport building

Organization

Documentation accuracy

Coachable/motivated

Job description

Our client is a alternative funding industry, businesses access capital to support their operations and growth. The company connects business owners with flexible funding opportunities while emphasizing client service, integrity, and strong business relationships.

Experience Level

Entry-level, with the potential to grow into a sales role

Position Overview

We are seeking customer-focused professionals to join a growing Sales department in a customer service and sales support capacity. This position focuses on engaging prospective customers by phone, understanding their initial needs, and facilitating live transfers to the sales team.

This opportunity is well suited to someone who enjoys speaking with customers, building rapport, and developing their sales skills.

Key Responsibilities

• Engage prospective customers by phone in a professional and helpful manner.
• Ask introductory questions to understand customers' business funding needs.
• Provide general information about the company's services.
• Facilitate live call transfers to the appropriate sales representative.
• Maintain accurate records of customer conversations and follow-up needs.
• Coordinate with the sales team to support a smooth customer experience.
• Develop knowledge of the company's offerings and sales process.

Qualifications

• Previous experience in customer service, phone sales, or a call center is preferred.
• Relevant backgrounds may include telecommunications, internet services, auto insurance, credit card services, or similar customer-facing environments.
• Strong verbal communication and active listening skills.
• Comfortable speaking with new customers and managing phone conversations.
• Ability to build rapport, stay organized, and document customer information accurately.
• Dependable, receptive to coaching, and motivated to learn.

Compensation & Growth

• Additional incentives for live call transfers.
• Potential to advance into a sales position as skills and experience develop.