Customer Service Agent

Complete Family Protection; Lehi (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Annual Base Salary + Commission

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Complete Family Protection is seeking a Sales Support Representative in Utah to deliver exceptional customer service, support the sales team, and focus on retaining customers while identifying cross-sell opportunities. This role is primarily phone-based with potential for leadership growth as the company expands.

The position offers an annual base salary plus commission and a total annual starting pay of $60,000, with a Monday–Friday schedule and benefits included.

Qualifications

• Strong communication and customer-service mindset.
• Team-focused with ability to manage multiple tasks.
• Proactive problem-solving and results-driven attitude.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
• Onboarding customers by reviewing their new policy details.
• Saving customers that want to cancel.
• Fixing issues with customer applications.
• Participate in training sessions to enhance product knowledge and sales techniques.

Skills

Communication skills

Teamwork

Problem solving

Tools

CRM software

Job description

Job Description

We’re looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you’ll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. There is the opportunity to advance into leadership as we grow.

Salary: $50,000

Commission: $10,000

Total Annual Starting Pay: $60,000

Company Vision Statement

To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry.

Mission Statement

To help our clients prepare for future financial hardship in the nicest way possible.

Core Values

• Competitive - Never Settle
• Humble - Always learning
• Hungry - Never Satisfied
• Accountable - True Ownership
• Driven - Self-Motivated
• Leadership - Rise Above
• Teamwork - Share and Support
• Integrity - Doing What’s Right

Benefits

• Annual Base Salary + Commission
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
• Onboarding customers by reviewing their new policy details
• Saving customers that want to cancel
• Fixing issues with customer applications
• Participate in training sessions to enhance product knowledge and improve sales techniques.

Requirements

• Familiarity with collaboration tools and CRM software is a plus.
• Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently.
• A proactive approach to problem-solving with a focus on delivering results.