Customer Service Representative

Danielle Fence; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Danielle Fence is seeking a Customer Service Representative to handle inbound sales inquiries and generate new business. The successful candidate will be articulate, self-motivated, and well-organized, with strong communication skills, to interact with clients by phone, email, and online.

You will assess needs, quote prices, present options, and help close sales. Key duties include data entry, planning daily workloads, outbound calls, qualifying leads, and upselling products while ensuring

Qualifications

• 2–5 years sales experience, preferably in a call center or related sales position.
• Proficiency in Microsoft Office.
• Good mathematical and geographic skills.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.

Responsibilities

• Handle inbound sales inquiries and generate new business.
• Interact with clients via telephone, internet, and email.
• Assess customer needs and recommend products.
• Develop price quotes and present options.
• Close sales and achieve targets.
• Data entry of all communication activity about customer accounts.
• Plan daily workload and sales appointments.
• Qualify new leads.
• Upsell products and services.

Skills

Communication

Data entry

Organizational skills

Sales

Outbound calls

Needs assessment

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Word

Excel

Adobe applications

Job description

The Customer Service Representative will be responsible for all inbound sales inquiries and generate new business. The successful candidate must be an articulate self-starter with great organizational and communication skills. Customer Service Representatives spend a majority of their time interacting with clients via the telephone, internet, and email conversations, assessing customers’ needs, recommending products that fulfill those needs, developing price quotes, and presenting options. They work with customers to complete the necessary paperwork and sales contracts.

The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job.

• Data entry of all communication activity about customer accounts
• Plan and organize daily workload and/or sales appointments.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information via email.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Job Qualifications

• High School Diploma/GED.
• 2-5 years Sales experience, preferably in a call center or related sales position
• Proficiency in Microsoft Office
• Good mathematical and geographic skills
• Intermediate skill proficiency with Microsoft Word, Excel, and Adobe applications.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.